Passenger Service Agent

Swissport International AG; Seattle (WA); On-site; USD 24,435 - 34,801; Part time

Job summary

A global leader in aviation services is seeking a part-time Passenger Service Agent in Seattle, WA. This role involves providing essential customer services, including seating arrangements, baggage handling, and assistance for special needs passengers. Ideal candidates should possess a high school diploma, strong communication skills, and a passion for customer service. The position offers an hourly pay of $21.50, with potential for full-time transition. Join the team and be part of a dedicated and diverse workplace.

Qualifications

• Good command of the English language both verbal and written.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal).
• Additional languages are desirable.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Must be able to type and learn airline specific computer reservation/ticketing software.
• Willingness to work in inclement weather.

Responsibilities

• Provide all required passenger/customer services.
• Inspect and verify passenger documentation.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.
• Comply with all security requirements and policies.
• Operate equipment and produce all required work-related documentation.

Education

High School diploma or GED equivalent

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.50/hr. This is a part‑time role with the opportunity to transition to a full‑time role in the future.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply specimen with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

High School diploma or GED equivalent

Good command of the English language both verbal and written

Passionate about customer service and must have relevant work experience

Excellent communication skills (written and verbal) in country_memory language

Additional languages desirable

Commitment to continuous improvement

Self‑motivated and able to work independently

Attentive to detail and numerate

Ability to follow processes and procedures and apply flexible approach when required

Must be able to type and learn airline specific computer reservation/ ticketing software

Willingness to work in inclement weather

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At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!