Passenger Service Agent - Part Time

Swissport International AG; Burlingame (CA); On-site; USD 30,307 - 33,062; Full time

Job summary

Swissport is seeking a Passenger Service Agent in California to deliver passenger services such as reservations, ticketing, baggage handling, and check-in. You will assist with VIPs and unaccompanied minors, support wheelchair needs, and guide travelers through Customs and Immigration.

The role requires strong English communication, attention to detail, and the ability to operate airline software. Competitive hourly pay and a dynamic aviation environment await you.

Qualifications

• High School diploma or GED required.
• Strong verbal and written English communications.
• Prior customer service experience preferred.
• Ability to type and use airline reservation systems.
• Willingness to work in inclement weather.
• Multilingual abilities desirable.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers through arrival and check‑in processes including support for passengers with special needs such as UM, VIPs and wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to provide wheelchairs, strollers and gate checked bags.
• Comply with all security requirements and Swissport SOPs and policies.
• Operate jet way and reservation/ticketing software.
• Produce all required work documentation.
• Other duties as assigned.

Skills

Customer service

Communication

Multilingual (desirable)

Attention to detail

Self-motivated

Ability to follow procedures

Typing and airline software

Ability to work in inclement weather

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance.

The expected rate of pay is $22.30/hr.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Good command of the English language both verbal and written
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!