RDU Passenger Service Agent

Swissport; Morrisville (NC); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Life insurance

Dental insurance

Retirement plan

Job summary

Swissport in Morrisville, North Carolina is looking for a passionate Passenger Service Agent to provide excellent service to passengers. The ideal candidate should have customer service experience and strong communication skills. The role includes responsibilities such as checking passenger documentation, assisting with baggage, and supporting passengers with special needs.

Full-time employees enjoy benefits including health insurance, paid time off, and a 401(k) plan with company match. Join us at Swissport for a fulfilling career in the aviation industry!

Qualifications

• Passionate about customer service with relevant work experience.
• Excellent written and verbal communication skills.
• Self-motivated and able to work independently.

Responsibilities

• Provide all required passenger/customer services.
• Inspect and verify passenger documentation.
• Assist passengers through arrival and check-in processes.

Skills

Customer service

Excellent communication

Attention to detail

Education

High School diploma or GED equivalent

Tools

Computer reservation software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

Job Summary

The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is 16.50/hour. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.