GRR Passenger Service Agent Part Time

Swissport International AG; Grand Rapids (MI); On-site; USD 19,320 - 27,517; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Grand Rapids, Michigan, responsible for delivering exceptional customer service and assisting passengers with their needs. Duties include checking passenger documentation, managing baggage, and ensuring compliance with security requirements.

The ideal candidate will have a high school diploma, relevant experience, excellent communication skills, and a passion for customer service. You must be motivated and able to work independently, even in inclement weather.

Qualifications

• Relevant work experience in customer service.
• Ability to learn airline specific computer reservation/ticketing software.
• Fluency in the country-specific language is essential.

Responsibilities

• Provide all required passenger/customer services.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $17.00/hour.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.