RDC Customer Support

ABB; Mount Juliet (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health plan options

401k with company contributions

Paid holidays

Job summary

ABB in the United States seeks a Planning & Fulfillment Manager to provide technical, order, and payment-related support to customers. You will coordinate with stakeholders to own cases and improve customer satisfaction while ensuring stock policy execution aligns with contracts and KPIs.

The role involves leading communication across the organization, resolving issues with Sales, Operations, and feeder factories, and maintaining accurate backlog information to provide timely customer updates.

Qualifications

• Preferred degree with 6+ years experience in Incoterms, customer experience, project execution and supply chain.
• Alternate paths include an associate’s degree with 8+ years or a high school diploma with 10+ years experience.

Responsibilities

• Coordinate with Sales, Operations and Supply Chain to resolve customer issues.
• Manage stock policy execution, reports, and KPI tracking.
• Lead cross-functional communication to ensure end-to-end fulfillment.
• Provide solutions for customer requests including pricing, quotes, and invoices.

Skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

Communication

MS Office

Data analysis

Education

Bachelor's degree in Engineering or Business Administration

Associate’s degree in Engineering or Business Administration

High School Diploma with 10+ years experience

Tools

SAP

MS Project

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Planning & Fulfillment Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is:

You will be mainly accountable for:

• Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
• Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information.
• Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information.
• Monitor and develop the strategy to ensure 100 % ROTD.
• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract.
• Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.

Qualifications For The Role

• Preferred bachelor’s degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate’s degree in engineering, Business administration or related field with 8+ years relevant work experience. High School Diploma with 10 plus years of experience
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Previous Supply Chain Experience.
• Advanced ability to use Microsoft Office products.
• Advanced ability to use SAP.
• Moderate ability to Project Management using MS Project or Excel.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Data Analysis & Reporting Data Analysis & Reporting.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinitative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinitative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?