RDC Customer Support

BlackBerry Inc.; Mount Juliet (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Planning & Fulfillment Manager to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with stakeholders to own cases, improve customer satisfaction, and drive end-to-end fulfillment across sales, operations, and supply chain teams.

The role focuses on ensuring policy compliance, reporting, and proactive issue resolution, with a strong emphasis on communication and process improvement.

Qualifications

• Bachelor’s degree in engineering, business administration, or related field.
• Relevant supply chain and project execution experience.
• Strong communication and stakeholder management.
• Proficiency with SAP and MS Office tools.

Responsibilities

• Coordinate with Sales, Operations, and Supply Chain to resolve issues.
• Lead communication across internal and external stakeholders to ensure case ownership.
• Ensure stock policy execution aligns with contract and KPI.
• Develop reports, track actions, and escalate proactively.
• Collaborate with RDC and feeder factories on forecasts and actions.
• Monitor backlog and provide timely, accurate information to customers.

Skills

Communication

Microsoft Office

SAP

MS Project

Organizational skills

Data analysis

Education

Bachelor's degree in engineering/Business Admin/related

Associate's degree with 8+ years

High School Diploma with 10+ years

Tools

SAP

MS Project

Excel

Microsoft Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Planning & Fulfillment Manager__Your role and responsibilitiesIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.The work model for the role is: #LI-onsiteYou will be mainly accountable for:Ensure the execution of the stock policy is according with the contract and KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information.Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories, using available tools and collecting additional relevant information.Monitor and develop the strategy to ensure 100 % ROTD.Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the stock contract.Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.Qualifications for the rolePreferred bachelor’s degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate’s degree in engineering, Business administration or related field with 8+ years relevant work experience. High School Diploma with 10 plus years of experienceAdvanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.Previous Supply Chain Experience.Advanced ability to use Microsoft Office products.Advanced ability to use SAP.Moderate ability to Project Management using MS Project or Excel.Advanced ability to stay organized and meet deadlines on administrative duties.Data Analysis & Reporting Data Analysis & Reporting.Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI-OnsiteABB Benefit Summary for eligible US employees:[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.Health, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.More About UsABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.