RCM Quality Assurance Analyst

United Surgical Partners International; Dallas, Northern (TX, KY); On-site; USD 70,000 - 90,000; Full time

Job summary

United Surgical Partners International is seeking a Revenue Cycle Management QA Analyst to audit processes across insurance verification, billing, collections, and cash applications. You will support offshore and onshore teams with structured feedback and drive process improvements.

The role emphasizes cross-functional collaboration, documentation, and contributing to QA scorecards, with opportunities to beta test new tools like Advantx and SIS.

Qualifications

• 3–5 years of hands-on Revenue Cycle Management experience.
• Experience with billing, A/R follow-up, and denial resolution.
• High attention to detail and accurate audit documentation.
• Effective communicator with offshore and onshore stakeholders.
• Proficiency in Excel and reporting; Advantx and SIS knowledge preferred.

Responsibilities

• Perform audits on revenue cycle tasks to ensure accuracy and policy adherence.
• Participate in weekly, monthly, and quarterly audit cycles.
• Document audit findings and maintain accuracy scores in tracking tools.
• Collaborate with managers to route and deliver feedback to teams.
• Contribute to QA scorecards and define audit metrics over time.
• Stay current on RCM processes and related systems.
• Support training by identifying knowledge gaps and recurring issues.
• Beta test or onboard future QA tools (Kaleidoscope, Advantx).

Skills

RCM experience

Billing & A/R follow-up

Denial resolution

Attention to detail

Communication with offshore teams

Reporting skills

Excel experience

Advantx experience

SIS experience

Tools

Excel

Advantx

SIS

Job description

Position Overview:

The RCM QA Analyst will be responsible for conducting audits across revenue cycleprocesses to ensure accuracy, consistency, and compliance. This role supports the success of a newlyformed offshore team and established onshore teams by providing structured quality feedback andidentifying opportunities for process and performance improvements. The analyst is expected to becross-sectional across RCM operations (insurance verification, billing, collections, cash applications,etc.), and will contribute directly to ensuring high-quality output from both onshore and offshorepartners. Feedback from audits will be routed to department managers for formal coaching anddevelopment.

Key Responsibilities

• Perform audits on revenue cycle tasks and accounts to ensure accuracy and adherence to policies.


• Participate in weekly, monthly, and quarterly audit cycles.


• Document audit findings and maintain accuracy scores in shared tracking tools (initially Excel-based).


• Collaborate with department managers to route and deliver feedback to team members.


• Contribute to QA scorecards and help define audit metrics over time.


• Remain up to date on RCM processes and maintain a working knowledge of all related systems.


• Participate in calibration and audit consistency discussions.


• Support ongoing training efforts by identifying knowledge gaps or recurring issues.


• Help beta test or onboard future QA tools (e.g., Kaleidoscope, Advantx).


• Other duties as assigned.

Required Skills:

Qualifications

• Minimum 3–5 years of hands-on Revenue Cycle Management experience.


• Familiarity with billing, A/R follow-up, and denial resolution required.


• High attention to detail and accuracy in audit documentation.


• Effective communicator capable of collaborating with offshore teams and internal stakeholders.


• Strong Excel and reporting skills required; Advantx and SIS experience preferred.


• Flexible and adaptive to changing systems, tools, and team structures.