RCM & EHR Implementation Lead (Hybrid NYC)

Carex Consulting Group; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Carex Consulting Group is hiring an Implementation Specialist to lead EHR and revenue cycle management deployments for healthcare organizations from kickoff to go-live. You will translate clinical, operational, and billing workflows into actionable system configurations in a fast-paced, startup-like environment.

The role is hybrid in New York City with periodic travel to customer sites, requiring hands-on configuration, stakeholder management, and cross-team collaboration to ensure successful

Qualifications

• 2–5 years of experience in EHR implementation, healthcare technology implementations, RCM technology, healthcare consulting, or a similar client-facing role.
• Experience implementing EHR, practice management, revenue cycle management, or other complex healthcare software platforms.
• Working knowledge of healthcare revenue cycle workflows, including claims, eligibility, billing, payer requirements, denials, and/or payment posting.

Responsibilities

• Own multiple concurrent EHR and RCM implementations from contract signature through go-live and stabilization.
• Serve as the primary implementation lead for customers, managing timelines, milestones, risks, and stakeholder communication.
• Configure customer environments across clinical, operational, and revenue cycle workflows, including forms, templates, user roles, permissions, billing settings, and system workflows.
• Partner with customer billing and revenue cycle teams to understand existing processes around insurance verification, eligibility, claims submission, denials, payment posting, and collections.
• Translate customer payer contracts, billing requirements, and reimbursement workflows into accurate system configurations.
• Lead implementation workshops across clinical, intake, scheduling, operations, billing, and revenue cycle teams.
• Support configuration and validation of RCM workflows, ensuring billing processes function as expected prior to go-live.
• Manage data migration, system validation, user acceptance testing, and go-live readiness activities.
• Troubleshoot configuration issues, workflow gaps, and billing-related challenges throughout the implementation process.
• Train administrators, super users, billing teams, and frontline staff on platform functionality and best practices.
• Partner closely with Product and Engineering teams to identify gaps, drive solutions, and improve implementation processes.
• Own internal communication and updates, keeping stakeholders informed and aligned throughout the implementation journey.

Skills

EHR implementation

RCM workflows

Healthcare consulting

Client-facing

System configuration

Job description

Carex Consulting Group is hiring an Implementation Specialist to lead EHR and revenue cycle management deployments for healthcare organizations from kickoff to go-live. You will translate clinical, operational, and billing workflows into actionable system configurations in a fast-paced, startup-like environment.

The role is hybrid in New York City with periodic travel to customer sites, requiring hands-on configuration, stakeholder management, and cross-team collaboration to ensure successful