RCM Coordinator- Payor Focused

LifeStance Health Inc.; Northern (KY); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k retirement savings with employer"

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a remote Medical Billing Coordinator to join a national team. The role collaborates with patients, clinics and insurance plans to ensure accurate billing in alignment with national SOPs.

Strong attention to detail and two years of billing experience are required. Pay ranges from $20.00 to $24.00 per hour with potential bonuses, and benefits include comprehensive medical plans and 401(k) matching.

Qualifications

• Minimum two years of medical billing experience.
• Experience with MS Office (Outlook/Excel/Teams) and automated billing systems.
• Knowledge of revenue cycle processes with payers, Medicare, and Medicaid.
• Commitment to inclusivity and working with diverse populations.

Responsibilities

• Interact with insurance plans, clinics, patients and team members as needed.
• Maintain current information on billing practices for payers and SOPs.
• Support daily and monthly revenue cycle processes and reporting.
• Ensure accurate, complete, and compliant medical billing in a virtual team.
• Identify issues and communicate with leadership to improve workflows.
• Perform other duties as assigned.

Skills

Billing experience

Teamwork & independence

Attention to detail

MS Office proficiency

Automated billing systems

Revenue cycle knowledge

Diversity & inclusion awareness

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Teams

Job description

About LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical
• dental
• vision
• AD&D
• short-term disability
• long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

Role Overview

Responsible for accurate, detailed, and thorough medical billing processes. Working in coordination with the team Lead, the Supervisor and Management. The coordinator will work collaboratively with patients and office team members to ensure that billing practices are complete and accurate. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality. Compensation: $20.00- $24.00 Hourly with potential bonus

Key Responsibilities

• Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, clinics, patients, and team members as needed
• Maintain current information on correct and lawful practices for billing payers
• Participate in the daily RCM processes, monitoring for accurate and timely completion of team duties
• Maintain up to date information on RCM process with National SOPs, processes, and policies
• Utilize all available job aids, websites, programs, and resources provided
• Support leadership with daily, weekly, monthly reporting needs as required
• Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
• Identify and communicate with Team Lead / Supervisor any issues including system access, payor behavior, account work‑flow inconsistencies or any other RCM related opportunities
• Other duties as needed

Skills & Experience

• High school diploma or GED equivalent required
• Minimum of two years of medical facility or medical office billing experience
• Ability to work both in a team environment and independently
• Experience utilizing Microsoft Office products including Outlook, Excel, and Teams
• Experience with automated billing systems preferred
• Knowledgeable of full revenue cycle processes, with insurance companies, Medicare and Medicaid
• Strong attention to detail
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.

At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in‑person care. Are you ready to change lives together?