RCM Supervisor

LifeStance Health; United States; Remote; USD 61,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Billing Supervisor to lead the RCM team in a fully remote role across eligible U.S. states. You will supervise staff, drive performance metrics, and ensure accurate billing operations for outpatient mental health services.

You will train, monitor, and develop team members, manage workloads, and implement action plans to improve efficiency, accuracy, and cash flow while maintaining HIPAA compliance and a positive team environment.

Qualifications

• High School diploma or GED equivalent.
• 4+ years of experience in medical billing/RCM; supervisory experience or demonstrated leadership.
• Advanced knowledge of UB-04, EOB interpretation, A/R, CPT, and ICD-9 codes.
• Excellent working knowledge of Revenue Cycle Management operations with specific focus on Outpatient Mental Health payors and Commercial payors (i.e., Medicare regulations and compliance; HIPAA).
• Proficient in the use of MS Office suite; intermediate to advanced Excel and Word skills.
• Clear, effective, and accurate verbal and written communication skills.
• Organizational and prioritization skills sufficient to effectively manage multiple, concurrent initiatives.
• Handling of all PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Responsibilities

• Responsible for all aspects of the day-to-day supervision and leadership of RCM staff, including but not limited to the Performance Management metrics of RCM
• Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol
• Responsible for all aspects of RCM, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
• Promptly identify issues and develop action plans to mitigate or resolve and escalat as needed
• Train, develop, motivate, and assist team members in reaching new levels of skills, knowledge, and attitude
• Effectively maintain a work environment which stimulates and motivates the morale, engagement, and growth of team members. Identify performance deficiencies and opportunities and implement action plans as needed
• Review and respond timely to requests, including emails, messages, telephone calls, issues, escalations, account research and resolution as needed by staff, leadership, and centers. Timely completion of accounts referred to the Supervisor
• Attend or hold meetings as assigned, and ensure proper documentation of agenda and notes as needed

Skills

RCM supervision

Medical billing

Leadership

HIPAA compliance

EOB/CPT/ICD-9 knowledge

MS Office / Excel

Communication skills

PHI handling

Education

High School diploma or GED

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview:

The Billing Supervisor is responsible for the supervision and leadership of the RCM Staff. Directly responsible for the training and monitoring of staff as well as all aspects of RCM and Performance Management. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement, and growth of team members. This position is a remote role with the ability to sit within any state where LifeStance is located.

Compensation : $61,000 - 73,000 Annually with potential bonus

Responsibilities:

• Responsible for all aspects of the day-to-day supervision and leadership of RCM staff, including but not limited to the Performance Management metrics of RCM
• Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol
• Responsible for all aspects of RCM, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
• Promptly identify issues and develop action plans to mitigate or resolve and escalat as needed
• Train, develop, motivate, and assist team members in reaching new levels of skills, knowledge, and attitude
• Effectively maintain a work environment which stimulates and motivates the morale, engagement, and growth of team members. Identify performance deficiencies and opportunities and implement action plans as needed
• Review and respond timely to requests, including emails, messages, telephone calls, issues, escalations, account research and resolution as needed by staff, leadership, and centers. Timely completion of accounts referred to the Supervisor
• Attend or hold meetings as assigned, and ensure proper documentation of agenda and notes as needed

Skills & Experience:

• High School diploma or GED equivalent
• 4+ years of experience in medical billing/RCM; supervisory experience or demonstrated leadership
• Advanced knowledge of UB-04, EOB interpretation, A/R, CPT, and ICD-9 codes
• Excellent working knowledge of Revenue Cycle Management operations with specific focus on Outpatient Mental Health payors and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Proficient in the use of MS Office suite; intermediate to advanced Excel and Word skills
• Clear, effective, and accurate verbal and written communication skills
• Organizational and prioritization skills sufficient to effectively manage multiple, concurrent initiatives
• Handling of all PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.