RCFE RECEPTIONIST

North East Medical Services; San Francisco (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

North East Medical Services in San Francisco, CA is seeking an RCFE Receptionist to provide friendly front-desk support, greet visitors, answer phones, and route inquiries to the appropriate staff.

The role requires strong communication, professionalism, and the ability to manage appointments, sign-ins, and basic administrative tasks with accuracy; bilingual English/Chinese preferred.

Qualifications

• Must have customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Welcome visitors warmly and direct them to their desired locations.
• Answer phones professionally and route calls; relay messages when needed.
• Maintain a secure lobby and ensure the front desk is organized and welcoming.
• Schedule resident appointments and coordinate mail, deliveries, and records.
• Process filings, photocopies, and other admin tasks with accuracy.
• Maintain required certifications such as First Aid/CPR.

Skills

Customer service

Front desk

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The RCFE Receptionist specializes in customer service, represents the first impression of the facility, greeting all guests as they enter the facility and upon answering the phone. Directs visitors to their desired locations. Maintains confidentiality and provides administrative support across the organization. Handles the flow of people through the business and ensure that all administration tasks are completed accurately and delivered with high quality and in a timely manner.ESSENTIAL JOB FUNCTIONS:Welcome visitors warmly and directs them to their desired locations.Maintains security of the community and provides coverage of the front lobby ensuring no residents leave the building unattended.Requires all guests to sign in and out.Answer phones in a professional manner, routes calls to appropriate individuals and takes and relays messages when voice mail is not available.Ability to communicate and interact effectively, provide stability and act as a role model for residents and facility staff.Demonstrate knowledge of and respect for the rights, dignity and individuality of every resident.Respond to questions about the facility, as well as the care and services provided.Maintains current knowledge of resident status, census, personnel and other relevant information.Coordinate mail flow in and out of the facility and to the Residents’ mailboxesMaintain an organized work area and ensures lobby area is tidy and welcoming. Re-directs residents to their rooms.Receives and receipts rent checks and processes through the NEMS Accounting Department.Creates file for residents receiving Home Health Services and ensures they document each visit.Schedule resident appointments as directed.Filing, auditing, faxing and e-mail as needed.Successfully complete training requirements required by the Department of Social Services, Community Care Licensing Division, Residential Care Facility for the Elderly Regulations and NEMS Assisted Living in a timely mannerProvides facility tours as directed.Assist with activities set-up, as directed.Performs other job duties as required by manager/supervisor.High School Diploma or equivalent required.Customer service experienceMust maintain current First Aid certificationMust maintain current CPR or BLS certificationGood physical and mental health.Maintain a well-groomed professional appearance.Effective use of interpersonal and communication skills.Strong organizational and leadership skills.Displays good judgment and problem solving.Ability to understand and follow written and/or verbal directions.Ability to establish and carry out priorities within established time frame.Experience providing direct care to the elderly preferred.Must be able to work a flexible schedule including nights, weekends and holidaysMust keep Basic Life Support and First Aid certification currentAbility to work independentlyStrong attention to detailExcellent customer service skillsProficient in typing and Microsoft OfficeLANGUAGE:Must be able to fluently speak, read and write English.Fluent in Chinese (Cantonese and/or Mandarin) preferredFluency in other languages are an asset.The Department of Social Services licensing agency requires the taking of fingerprints and an affidavit on criminal convictions be submitted for the purpose of conducting a criminal record review. The Department of Social Services will issue an approval or denial according to the criminal clearance reports. An approval must be obtained prior to being present in the facility.STATUS:This is a Fair Labor Standards Act non-exempt position.This is not an Occupational Safety and Health Administration high-risk position.