RCC Operations Analytics Lead: Real-Time Insights

Apple Retail Shop; Austin (CO); On-site; USD 130,000 - 180,000; Full time

Job summary

Apple Store Online is seeking a highly motivated Senior Analyst to join the Americas (AMR) Business Operations Team. You will own KPI development, data solutions, and a single source of truth to drive operational performance.

Collaborating with Operations, Finance, and Programs, you will build self-serve dashboards, govern data quality, and translate business needs into actionable insights using SQL, Python, NLP, and Tableau.

Qualifications

• Bachelor’s degree in a quantitative field with 8+ years of analytics experience.
• Experience defining and implementing KPIs across programs and stakeholders.
• Ability to translate objectives into analytical requirements and data models.
• Advanced SQL and Python with data visualization (Tableau preferred).
• Experience influencing cross-functional teams and driving data-driven decisions.
• Experience with NLP, sentiment analysis and large-scale text data.

Responsibilities

• Lead end-to-end definition, development, and governance of operational KPIs and reporting infrastructure for RCC Operations.
• Serve as analytical partner to Operations and senior leadership translating objectives into analytics with actionable recommendations.
• Conduct deep-dive quantitative analyses to surface trends, root causes, and forecasting signals. Deliver clear narratives and dashboards.
• Define data requirements and work with Data Engineering to build data models and single source of truth for performance data.
• Foster cross-functional collaboration with Operations, Finance, and Programs to align analytics priorities.
• Champion data quality, governance, and self-serve enablement with data dictionaries and metric glossaries.

Skills

Advanced SQL

Python for data analysis

Tableau

NLP / Text analytics

Data visualization

Education

Bachelor’s degree in a quantitative field

Master's degree (Preferred)

Tools

Snowflake

AWS

Hadoop

Apache Airflow

Job description

Apple Store Online is seeking a highly motivated Senior Analyst to join the Americas (AMR) Business Operations Team. You will own KPI development, data solutions, and a single source of truth to drive operational performance.

Collaborating with Operations, Finance, and Programs, you will build self-serve dashboards, govern data quality, and translate business needs into actionable insights using SQL, Python, NLP, and Tableau.