APAC Retail Analytics & AI Leader

Apple Retail Shop; Shanghai (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple is seeking a Retail ER Analytics & Insights professional to drive end-to-end data analysis, BI reporting, and trend detection across the APAC region, collaborating with WW partners to connect trends globally. You will integrate modern analytical methods and AI-powered solutions to synthesize escalation data into clear leadership narratives.

Design and maintain Tableau dashboards, apply text analytics to unstructured feedback, translate insights into operational improvements, and handle

Qualifications

• 4+ years in data analytics, BI, or operational reporting.
• Proficient in data visualization and Tableau dashboards.
• Experience with AI tools and workflow automation.
• Strong English and Mandarin communication; able to summarize insights for stakeholders.
• Flexible schedule for escalations and peak periods.

Responsibilities

• Design, develop, and maintain Tableau dashboards and reporting to monitor metrics.
• Leverage AI tools and text analytics to process feedback and insights.
• Partner with ER leadership to translate data insights into improvements.
• Manage ad-hoc inquiries and conduct deep-dive analyses to forecast risks.

Skills

Data analytics

Descriptive statistics

Data storytelling

Bilingual: English & Mandarin

Tools

Tableau

Python

AI tools & automation

NLP / text analytics

Job description

Apple is seeking a Retail ER Analytics & Insights professional to drive end-to-end data analysis, BI reporting, and trend detection across the APAC region, collaborating with WW partners to connect trends globally. You will integrate modern analytical methods and AI-powered solutions to synthesize escalation data into clear leadership narratives.

Design and maintain Tableau dashboards, apply text analytics to unstructured feedback, translate insights into operational improvements, and handle