Senior Data Scientist, RCC - AI & NLP for Store Online

Apple Retail Shop; Shanghai (VA); On-site; USD 140,000 - 210,000; Full time

Job summary

Apple Store Online is seeking a Senior Data Scientist to shape innovation strategy through advanced behavioral segmentation, NLP, and AI tool integration. You will focus on RCC performance and decision support, partnering across Apple and vendor sites to drive operational excellence.

You will build scalable analytics pipelines, dashboards, and self-serve tools, enabling stakeholders to access routine insights and inform deployment strategies.

Qualifications

• Bachelor's degree in a quantitative field and 7+ years of data science or analytics.
• Hands-on with text analytics, NLP, and sentiment analysis at scale.
• Experience defining performance metrics and running experiments.

Responsibilities

• Establish KPIs and design experiments to optimize end-to-end customer interaction systems.
• Build scalable analytical pipelines and tooling for ongoing measurement.
• Partner with stakeholders to translate insights into actionable recommendations.

Skills

Python

SQL

Tableau

NLP

A/B testing

Communication

Storytelling

Education

Bachelor's degree in a quantitative field

Master's degree (preferred)

Tools

Snowflake

AWS

Job description

Apple Store Online is seeking a Senior Data Scientist to shape innovation strategy through advanced behavioral segmentation, NLP, and AI tool integration. You will focus on RCC performance and decision support, partnering across Apple and vendor sites to drive operational excellence.

You will build scalable analytics pipelines, dashboards, and self-serve tools, enabling stakeholders to access routine insights and inform deployment strategies.