RCC Communications Dispatcher — Live Traffic & Support

METRO; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

METRO is seeking a Dispatcher for the Radio Communications Center in Cincinnati. You will manage day-to-day communications via radio, phone, and email to ensure timely transportation for customers.

Key duties include monitoring radio traffic, responding to inquiries from operators and agencies, and producing reports from CAD/AVL systems. You will also assist in training, coordinate detours, and support safe, on-time operations.

Qualifications

• High school diploma or GED required.
• Two+ years as a coach operator.
• Must have open availability and be able to work nights, weekends, and holidays.
• Experience with radio communications preferred.

Responsibilities

• Monitor radio communications for coach operators and supervisors.
• Answer calls and emails from operators, police/fire, ARTIMIS center, supervisors, reps, customers, and passengers.
• Create and maintain reports for transmissions in CAD/AVL, inventory, and related reports.
• Notify first responders during emergencies and assist employees and passengers.
• Develop alternate routing for detours due to road incidents or events.
• Monitor ARTIMIS and security cameras; arrange for passenger assistance as needed.
• Operate CAD/AVL to support on-time performance, safety, and customer service.
• Assist in training new operators.
• Support a non-discriminatory work environment and professional development.

Skills

Communications

Customer focus

Problem solving

Leadership

Professional integrity

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

CAD/AVL

Microsoft Office

Email

Job description

METRO is seeking a Dispatcher for the Radio Communications Center in Cincinnati. You will manage day-to-day communications via radio, phone, and email to ensure timely transportation for customers.

Key duties include monitoring radio traffic, responding to inquiries from operators and agencies, and producing reports from CAD/AVL systems. You will also assist in training, coordinate detours, and support safe, on-time operations.