Weekend Dispatcher

Universal Transportation Systems; West Chester Township (OH); On-site; USD 32,000 - 52,000; Part time

Job summary

Universal Transportation Systems in Cincinnati, OH is seeking a friendly, reliable dispatcher to join our growing team. You will coordinate daily driver assignments for school transport and provide professional support to drivers and customers.

The role requires multitasking, excellent communication, and experience in high-volume call centers. Weekend shifts and data entry will be involved; familiarity with maps and GPS software is helpful.

Qualifications

• Excellent communication and customer service skills.
• Experience in a high-volume call center environment.
• Ability to multitask in a fast-paced setting.
• Proficiency with Microsoft Excel, Outlook and Word.
• Strong maps reading and GPS software knowledge.

Responsibilities

• Direct and monitor daily dispatcher assignments.
• Schedule drivers to students and ensure on-time trips.
• Assist drivers with directions and route guidance.
• Coordinate vehicle service and repairs with maintenance.
• Manage disruptions and driver concerns, providing professional support.

Skills

Excellent communication

Multitasking

Customer service

Call center experience

Reading maps

Data entry

Excel

Outlook

Word

GPS software

Team player

Cincinnati knowledge

Job description

Are you a great communicator, problem solver, able to multitask, and ability to remain calm under pressure? Those are the qualities we look for in our dispatchers!

Universal Transportation Systems, LLC. has an opening for a friendly, reliable and experienced dispatcher to join our growing company!

Who are we?

UTS provides school transportation for students. We primarily service the City of Cincinnati, Warren County, Fairfield, Middletown, Hamilton, Westchester, and Dayton, OH areas.

What you're responsible for?

As a dispatcher and call center rep you are responsible for directing and monitoring daily assignments, assisting in scheduling drivers to students and ensuring the trip is completed on time, assisting drivers with directions, coordinating vehicle service and mechanical repairs with maintenance supervisor, managing any situation that may disrupt service and handle driver concerns.

What are we looking for?

• Weekend dispatcher Providing driver and customer support for UTS.
• Experience dispatching is a must.
• Inbound calls, no sales.
• Should have previous experience working in a high-volume call center.
• Ability to read and understand maps.
• Ability to multitask in a fast-paced environment.
• Data entry skills.
• Microsoft Excel, Outlook, and Word experience is a must!
• Strong knowledge of the greater Cincinnati area.
• Dispatch and GPS software knowledge.
• Excellent communication and customer service skills.
• Ability to manage high call volume.
• We're looking for a team player who can provide our drivers and customers with professional and friendly support.
• The person in this role should be highly motivated and have the required experience listed.

UTS believes in promoting from within and supports a culture of building career opportunities.