Problem Management Analyst: RCA & Continuous Improvement

OneMain Financial; Salt Lake City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

OneMain Financial is seeking an experienced Problem Management role to drive RCA sessions, root cause analysis, and cross-functional coordination after major incidents. You will manage problem tickets, perform trend analysis, and update SOPs while mentoring the team.

The role requires 1-3 years in a tech environment, ITIL familiarity, and strong communication. Expect collaboration with L2/L3 teams, Monitoring Analysts, and incident responders in a fast-paced setting.

Qualifications

• 1-3 years of experience in a technology-focused organization.
• Foundational knowledge of application and infrastructure technologies.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred ITIL certification or training.
• Extensive experience in Problem and Incident Management.

Responsibilities

• Schedule and facilitate formal RCA sessions after major incidents.
• Maintain problem tickets and ensure timely closure with action items.
• Provide trend analysis and domain-level insights on open and aging issues.
• Mentor team members in root cause analysis and corrective actions.
• Support high-risk releases with test case creation and UAT participation.

Skills

Analytical mindset

Strong communication

Problem solving

Education

Associate degree

Tools

Visio

Excel

Word

PowerPoint

Outlook

Job description

OneMain Financial is seeking an experienced Problem Management role to drive RCA sessions, root cause analysis, and cross-functional coordination after major incidents. You will manage problem tickets, perform trend analysis, and update SOPs while mentoring the team.

The role requires 1-3 years in a tech environment, ITIL familiarity, and strong communication. Expect collaboration with L2/L3 teams, Monitoring Analysts, and incident responders in a fast-paced setting.