Remote Problem Coordinator: RCA & Incident Prevention

Insight Global; United States; Remote; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing company seeks a Problem Coordinator to manage the end-to-end Problem Management process. This entry-level role requires 1–2 years of experience in problem management or IT service management, overseeing problem tickets and facilitating root cause analyses. The ideal candidate will have strong organizational and analytical skills along with knowledge of ITIL practices. This 6-month remote contract position offers competitive pay and potential for full-time employment.

Qualifications

• 1–2 years’ experience in problem management or IT service management required.
• Experience with root cause analysis and problem ticket oversight necessary.
• Strong organizational, analytical, and communication skills are essential.

Responsibilities

• Oversee and track problem management tickets.
• Facilitate and document RCA sessions.
• Provide administrative support to Major Incident Managers.
• Analyze incident trends and prioritize high-impact problems.
• Collaborate with teams to implement permanent fixes.

Skills

Problem management

Root cause analysis

Organizational skills

Analytical skills

Communication skills

Tools

ITIL practices

ITSM tools

Job description

A leading staffing company seeks a Problem Coordinator to manage the end-to-end Problem Management process. This entry-level role requires 1–2 years of experience in problem management or IT service management, overseeing problem tickets and facilitating root cause analyses. The ideal candidate will have strong organizational and analytical skills along with knowledge of ITIL practices. This 6-month remote contract position offers competitive pay and potential for full-time employment.