Razzoos Front of House Manager

Razzoo's Cajun Cafe; Stafford (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Razzoo's in Texas is seeking a Closing Manager to oversee daily restaurant performance per shift, enforce standards of food, service, hospitality, cleanliness, health and safety, and uphold Razzoo's philosophies.

Responsibilities include completing closing duties, ensuring cash handling and EOD paperwork accuracy, coordinating with management for staffing, training, and compliance with federal/state/local laws, and maintaining a safe, customer-focused dining environment.

Qualifications

• Licensing requirements including ABC Certification where required by law.
• Manager Food Handlers Certification as required by state laws.
• Compliance with cash and credit card handling policies.

Responsibilities

• Complete daily sales report and other closing duties, verify cash security.
• Ensure compliance with federal, state and local laws and company procedures.
• Maintain safe, clean working environment and consistent staffing per shift.
• Support training, menu rollouts and promotional activities.

Skills

Integrity

Guest Service Orientation

Active Listening

Teamwork

Safety Focused

Time Management

Reading Comprehension

Arithmetic

Problem Sensitivity

Critical Thinking

Education

High School Diploma

Tools

POS Systems

Back-office familiarity

Job description

Position OverviewResponsible for the business performance of the restaurant within assigned departments during each shift, and that high standards of food, service, hospitality, cleanliness, health and safety are met at all times. Ensures a positive, legally compliant, work environment in which all Razzoo’s 6-2-101 (Philosophies and Values) are upheld.Essential Duties and ResponsibilitiesEffectively implement the restaurant’s initiatives in a well organized and timely mannerHold employees accountable for their results each shiftSuccessfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activitiesEnsure a work environment that is fully in compliance with all federal, state and local lawsEnsure Razoo’s Policies and Procedures are consistently followed by all employeesEnsure all Operations of the restaurant meet the highest standards of quality each shiftEnsure restaurant is consistently staffed with qualified employees each shiftEnsure profit objectives are consistently achieved each shiftEnsure restaurant facility and equipment are consistently up to standardEnsure exterior areas, i.e.,landscape, lighting and parking lot are kept in excellent conditionConsistently meet and exceed all training, quality of operations and financial results for the restaurant for each shiftEnsure ambience (music/temp/lighting) is always rightEnsure all financial reporting systems are followed exactly in every area of the restaurantEnsure costs are controlled carefully and waste is minimalClosing Manager – Completes daily sales report and other closing duties, i.e., doors are locked, security alarm is set, all money is locked in safe, adjusts temperature appropriately, etc.Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and proceduresPerform additional responsibilities as requested by upper management at any timeBasic micros POS comprehension ribbon changing, broken equipment, change back up printers, credit cards, clock insBasic Back-office comprehension to complete EOD/closing paperworkLicensing RequirementsABC Certification – as required by state or local lawsManager Food Handlers Certification – as required by state or local lawsExperience/Education/KnowledgeIntegrity – must comply with cash and credit card handling policies and protect the Company’s assetsGuest Service Orientation – anticipating guests’ needs and consistently following Razzoo’s Steps of ServiceActive Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate timesSpeaking – talking to others, i.e., managers, co-workers, guests, to convey information effectivelySocial Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they doCritical Thinking – using logic and reasoning to identify the needs of a given situationReading Comprehension – understanding written communications and documentsArithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the General ManagerMemorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipesHandwriting – legible writing skills for various Company forms and documentsTime Sharing – the ability to shift back and forth between two or more activities or sources of informationTeam Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environmentSafety Focused – ability to adhere to Company safety standards at all timesWork Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays, very early or very late hours; and to be at work on timeKnows the various laws applicable to the restaurant industry, and ensures compliance by management team and employees; knows when to report and/or solicit assistance from upper managementPhysical DemandsMust be able to bend, stoop, lift and carry various restaurant items up to 40 lbs.Move about the dining and kitchen areas quickly and carefullyStand/walk during entire shiftClimb ladder when reaching for items that are on upper shelvesAbility to hear with accuracy over loud background noise20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objectsComply with Sanitation and Safety RegulationsWorking ConditionsFast-paced environmentNarrow spaces behind bar, between dining tables and in kitchen areaSeveral guests and co-workers moving about at same timeBackground noise, i.e., guests and employees speaking simultaneously, equipment noise and background musicExposure to hot (kitchen) and cold (walk-ins) temperaturesManaging many issues and tasks(employees, guests, vendors) at the same time