Razzoos General Manager

Razzoo's Cajun Cafe; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Razzoo’s Cajun Cafe in Round Rock, TX, seeks an experienced restaurant leader to oversee operations, uphold high standards of quality, service and hospitality, and drive performance across people development, operations and financials. The role requires coaching managers, ensuring legal compliance, and maintaining outstanding guest experiences in a fast-paced environment.

Responsibilities include implementing new menus and training, ensuring proper labor and inventory controls, and maintaining a

Qualifications

• Strong leadership and people development skills.
• Proven guest service focus and hospitality mindset.
• Ability to follow procedures and ensure compliance with laws and policies.
• Comfort with fast-paced, high-volume environments.

Responsibilities

• Successfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activities.
• Ensure all federal, state and local laws are followed and policies are consistently applied.
• Maintain high standards of quality, service, cleanliness and safety at all times.
• Coach and develop restaurant staff and managers to meet performance targets and 6-2-101 values.

Skills

Leadership

Guest service orientation

Active listening

Communication

Critical thinking

Time management

Team oriented

Safety awareness

Job description

Position OverviewResponsible for the overall execution of the restaurant, and that high standards of food, service, hospitality, cleanliness, health and safety are met at all times. Supervises and directs the restaurant management team and employees to attain identified results in the areas of People Development, Quality of Operations and Financials. Ensures a positive, legally compliant, work environment in which all Razzoo’s 6-2-101 (Philosophies and Values) are upheld.Essential Duties and ResponsibilitiesSuccessfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activitiesEnsure a work environment that is fully in compliance with all federal, state and local lawsEnsure Razzoo’s Policies and Procedures are consistently followed by all employeesEnsure all Operations of the restaurant meet the highest standards of quality of excellenceEnsure restaurant is consistently staffed with qualified employees supportive of 6-2-101Ensure profit objectives are consistently achievedEnsure restaurant facility and equipment are up to consistently up to standardEnsure exterior areas, i.e., landscape, lighting and parking lot are kept in excellent conditionEnsure shifts are being run within Razzoo’s ambiance guidelinesUtilize and execute all labor tools during shifts( i.e. Labor Pro Forma, Labor Tracking, Supplies Declining Balance, Overtime Alert)Consistently uses Quality tools to prepare and run shifts( i.e. Line Checks, FOH checklists, Lineups, etc…)Ensure Restaurant is always sparkling at all parts of the dayEnsure Steps of Service and Hospitality standards are being met. Consistently coaches staff to achieve excellent resultsEnsure recipe, food quality and ticket time standards are being met. Consistently coaches staff to achieve excellent resultsEnsure Razzoo’s training program is being facilitated as outlined for all departmentsEnsure financial budgeted results for sales and profits are being metEnsure Razzoo’s resources are being accounted for and cash handling procedures upheld(i.e. petty cash, cash outs, foods, liquors, equipment, etc…)Ensure proper inventory procedures are being upheld according to Razzoo’s policiesEnsure managers are consistently performing their Duties and Responsibilities as outlined. Utilizes development plans, coaching, manager meetings, and one on ones in aiding managersEnsure managers are running shifts consistent with Razzoo’s standards and valuesDocuments situations appropriately per Razzoo’s trainingExpected to work at any time of the day whether opening or closing. May be required to be in restaurant at very early hours or very late hours.Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and proceduresPerform additional responsibilities as requested by upper management at any timeLicensing RequirementsABC Certification – as required by state or local lawsManager Food Handlers Certification – as required by state or local lawsExperience/Education/KnowledgeIntegrity – must comply with cash and credit card handling policies and protect the Company’s assetsGuest Service Orientation – anticipating guests’ needs and consistently following Razzoo’s Steps of ServiceActive Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate timesSpeaking – talking to others, i.e., managers, co-workers, guests, to convey information effectivelySocial Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they doCritical Thinking – using logic and reasoning to identify the needs of a given situationReading Comprehension – understanding written communications and documentsArithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong and take corrective actionMemorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipesHandwriting – legible writing skills for various Company forms and documentsTime Sharing – the ability to shift back and forth between two or more activities or sources of informationTeam Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environmentSafety Focused – ability to adhere to Company safety standards at all timesWork Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays, very early or very late hours; and to be at work on timeKnows the various laws applicable to the restaurant industry, and ensuresPhysical DemandsMust be able to bend, stoop, lift and carry various restaurant items up to 40 lbs.Move about the dining and kitchen areas quickly and carefullyStand/walk during entire shiftClimb ladder when reaching for items that are on upper shelvesAbility to hear with accuracy over loud background noise20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objectsWorking ConditionsFast-paced environment• Narrow spaces behind bar, between dining tables and in kitchen area• Several guests and co-workers moving about at same time• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music• Exposure to hot (kitchen) and cold (walk-ins) temperatures• Managing many issues and tasks(employees, guests, vendors) at the same time