Razzoos General Manager (45346)

M Crowd Restaurant Group; Round Rock (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Mazzoos Round Rock, part of M Crowd Restaurant Group, seeks an experienced restaurant manager for Razzoos Round Rock. You will oversee daily operations, lead a team, ensure guest satisfaction and compliance with policies, and drive profitability.

The role requires flexibility to work opening or closing shifts, weekends, and holidays, with a focus on standards, training, and team leadership. Knowledge of local regulations and guest service excellence is essential.

Qualifications

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets.
• Guest Service Orientation – anticipating guests’ needs and consistently following Razzoo’s Steps of Service.
• Active Listening – giving full attention to what others are saying, asking questions as appropriate and not interrupting.
• Time Sharing – the ability to shift back and forth between two or more activities or sources of information.
• Team Oriented – actively demonstrating teamwork and cooperation within the restaurant staff.
• Safety Focused – ability to adhere to Company safety standards at all times.
• Knowledge of the various laws applicable to the restaurant industry, and ensures compliance.

Responsabilités

• Successfully implement new menu roll outs, training programs and promotional activities.
• Ensure compliance with federal, state and local laws.
• Ensure Razzoo’s Policies and Procedures are followed by all employees.
• Maintain high standards of quality and excellence in restaurant operations.
• Staff the restaurant with qualified employees in line with staffing plans.
• Meet profit objectives and manage cash handling, inventory and necessary procedures.
• Keep exterior areas, lighting and parking lot in good condition.

Connaissances

Guest Service Orientation

Active Listening

Team Oriented

Problem Solving

Time Management

Description du poste

Job Details: Job Location: Razzoos Round Rock - Round Rock, TX 78665, Job Shift: Any, Job Category: Management, Position Overview

Essential Duties and Responsibilities

• Successfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activities
• Ensure a work environment that is fully in compliance with all federal, state and local laws
• Ensure Razzoo’s Policies and Procedures are consistently followed by all employees
• Ensure all Operations of the restaurant meet the highest standards of quality of excellence
• Ensure restaurant is consistently staffed with qualified employees supportive of 6-2-101
• Ensure profit objectives are consistently achieved
• Ensure restaurant facility and equipment are up to consistently up to standard
• Ensure exterior areas, i.e., landscape, lighting and parking lot are kept in excellent condition
• Ensure shifts are being run within Razzoo’s ambiance guidelines
• Utilize and execute all labor tools during shifts( i.e. Labor Pro Forma, Labor Tracking, Supplies Declining Balance, Overtime Alert)
• Consistently uses Quality tools to prepare and run shifts( i.e. Line Checks, FOH checklists, Lineups, etc…)
• Ensure Restaurant is always sparkling at all parts of the day
• Ensure Steps of Service and Hospitality standards are being met. Consistently coaches staff to achieve excellent results
• Ensure recipe, food quality and ticket time standards are being met. Consistently coaches staff to achieve excellent results
• Ensure Razzoo’s training program is being facilitated as outlined for all departments
• Ensure financial budgeted results for sales and profits are being met
• Ensure Razzoo’s resources are being accounted for and cash handling procedures upheld(i.e. petty cash, cash outs, foods, liquors, equipment, etc…)
• Ensure proper inventory procedures are being upheld according to Razzoo’s policies
• Ensure managers are consistently performing their Duties and Responsibilities as outlined. Utilizes development plans, coaching, manager meetings, and one on ones in aiding managers
• Ensure managers are running shifts consistent with Razzoo’s standards and values
• Documents situations appropriately per Razzoo’s training
• Expected to work at any time of the day whether opening or closing. May be required to be in restaurant at very early hours or very late hours.
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by upper management at any time

Qualifications: Licensing Requirements

• ABC Certification – as required by state or local laws
• Manager Food Handlers Certification – as required by state or local laws

Experience/Education/Knowledge

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets
• Guest Service Orientation – anticipating guests’ needs and consistently following Razzoo’s Steps of Service
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
• Critical Thinking – using logic and reasoning to identify the needs of a given situation
• Reading Comprehension – understanding written communications and documents
• Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.
• Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong and take corrective action
• Memorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting – legible writing skills for various Company forms and documents
• Time Sharing – the ability to shift back and forth between two or more activities or sources of information
• Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused – ability to adhere to Company safety standards at all times
• Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays, very early or very late hours; and to be at work on time
• Knows the various laws applicable to the restaurant industry, and ensures

Physical Demands

• Must be able to bend, stoop, lift and carry various restaurant items up to 40 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions

• Fast-paced environment
• Narrow spaces behind bar, between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures
• Managing many issues and tasks(employees, guests, vendors) at the same time