Rating Analyst

Heniff Company; Oak Brook, Northern (IL, KY); Hybrid; USD 49,000 - 52,000; Full time

Job summary

Heniff Company, based in Oak Brook, IL, seeks a Rating Analyst to input, update, and maintain rating tariffs for individual customers in the TMW system. The role emphasizes accuracy to ensure correct billing and payments for customers and drivers.

The position collaborates with pricing and sales to ensure data integrity, handles inquiries from dispatch and billing related to rates, and supports collections on disputes. Strong Excel and Outlook skills are essential.

Qualifications

• High School Diploma or GED required.
• Experience with Microsoft Excel and Outlook.
• Strong interpersonal skills and detail orientation.
• Ability to analyze data and propose process improvements.
• Ability to work as part of a team and independently.

Responsibilities

• Understand and interpret rate agreements and contracts.
• Set up rating in TMW for billing to issue invoices.
• Coordinate with pricing and sales to keep data accurate.
• Respond to emails from dispatch and billing about rates and charges.
• Assist customers and collections on rating disputes and resolution.
• Perform additional duties as required.

Skills

Detail oriented

Interpersonal skills

Decisive problem solver

Independent judgment

Team player

Data analysis

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Excel

Outlook

TMW Software

Job description

Position Summary

The Rating Analyst is responsible for inputting, updating, and maintaining rating tariffs for individual customers, using the company's TMW system. This position has a high level of focus on accuracy to ensure customers and drivers are billed and paid correctly.

Duties and Responsibilities

• Understand and interpret multiple rate agreements / customer contracts
• Set-up rating in TMW systems for billing department to be able to efficiently and accurately invoice customers.
• Work with pricing and sales to ensure accurate information is entered and updated as needed.
• Answer emails from dispatch and billing regarding rates and charges billable to a specific customer.
• Work with customers and our collections department to answer questions regarding rating disputes and work to resolve any issues
• Perform additional duties as required.

Job Requirements

Education and Experience:

• High School Diploma or GED
• Strong experience with Microsoft Excel and Outlook

Preferred qualifications

• Associate or bachelor's Degree
• Preferred work experience in transportation
• Data Entry Experience
• Experience using TMW Software

Essential Qualifications:

• Become familiar with and understand the customer rate agreements
• Detail oriented with good organizational skills and the ability to prioritize workload
• Strong interpersonal skills
• Demonstrated ability as a decisive problem solver
• Proven ability to clearly organize and effectively convey information effectively to various levels of management
• Demonstrated ability to be detail-oriented
• Proven skill to focus attention on determining what can be done to make progress
• Demonstrated ability to act as a team player and get involved in all aspects of the business function
• Demonstrated ability to exercise independent judgment within defined practices and procedures to determine appropriate action
• Demonstrated ability to analyze data and make process improvement recommendations

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The position typically operates in a standard office environment.
• This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

Benefits Package

• Medical, Dental, Vision, Life, and Disability Insurance 401(k) Plan + Company Match Paid Time Off Company Paid Holidays

Salary Range

Disclaimer: The salary range for this position is $49,000 to $52,000 annually plus commission. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidate’s experience, education, skills, qualifications, and geographic location.

The Heniff Family of Companies, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability. The Heniff family of companies is the premier leader in liquid bulk transportation, food grade, rail transloading, iso depot operations, tank cleaning and maintenance. Our mission is to efficiently provide Supply Chain Solutions to our customers safely, securely and on time, every time. From our high-tech tracking and technology systems to our friendly drivers and customer service staff, everything is focused on ways to come up with solutions to our customers’ problems and to make it as easy as possible to do business with us. With nearly 100 locations connected nationwide and over 2000 tractors, our integrated freight network of opportunities and capacity for our drivers and customers is unmatched. Even though we have the look of a big company, we have the feel of a small company. Our goal is not to be the biggest, but to be the best!