Manager I, Terminal

Heniff Company; Hazel Crest, Northern (IL, KY); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Holidays

Job summary

Heniff Company in Hazel Crest, IL is seeking a Terminal Manager to lead terminal operations, promote safety, and drive growth while ensuring exceptional customer satisfaction.

You will oversee dispatch and billing notes, manage staff, enforce DOT/OSHA compliance, recruit and train drivers, monitor workflows, and build positive relationships with customers, aiming for continuous improvement and reliable service.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proficiency with Microsoft Suite applications including Word, Outlook and Excel.
• Staff supervision experience.
• Familiarity with DOT and OSHA regulations.
• Experience managing a location of similar scope.
• Prior experience as a dispatcher or driver.
• Some travel to corporate office and other locations.
• Willingness to work a flexible schedule.
• Valid driver’s license and ability to meet company driving requirements.

Responsibilities

• Enforce safety rules and monitor compliance with DOT/OSHA.
• Oversee daily workflow of the terminal.
• Provide timely responses to customer inquiries and proactive communication for delays.
• Ensure security, cleanliness, and organization of the facility.
• Oversee dispatch and billing notes to ensure accurate invoicing.
• Audit pre-trips and post-trips for Driver Managers.
• Recruit, interview, hire, and train new staff.
• Conduct staff meetings on safety, performance and improvements.
• Provide development and performance feedback to staff.
• Oversee driver eLogs in the fleet system and coach staff accordingly.

Skills

Staff supervision

DOT/OSHA regulations

Dispatcher/driver experience

Driver management

Microsoft Office

Customer service

Education

Bachelor’s degree or equivalent work experience

Tools

TMW system

PeopleNet Fleet Manager

Microsoft Office (Word/Excel/Outlook)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Position Summary

The Terminal Manager is responsible for promoting strategic business growth, customer retention and satisfaction as well as marketing the services of the company. This role is responsile for managing terminal personnel and ensuring that all employees comply with applicable safety rules and regulations.

Duties and Responsibilities

• Enforce all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.
• Oversee the daily workflow of the terminal.
• Provide timely responses to customer inquiries and proactive communication for delayed loads or potential issues.
• Ensure security, cleanliness, and organization of facility including shop, tank wash, and yard locker rooms.
• Facilitate accurate billing by ensuring accurate dispatch and billing notes, responding to Tank Wash invoice related inquiries, answering all billing related questions in EBE workflow
• Complete Safety Observation Reports and ensure compliance with all training requirement
• Identify opportunities to enhance or improve customer services.
• Audit pre-trips and post-trips for each Driver Manager.
• Recruit, interview, hire, and train new staff.
• Conduct staff meetings to cover safety compliance, service performance, driver hiring/retention, terminal improvements, etc.
• Provide professional development for staff including performance feedback and objectives.
• Audit driver eLogs in PeopleNet Fleet Manager for problem areas
• Coach Driver Managers on Terminal / Driver Manager Scorecards and ensure accuracy of driver assignments.
• Handle discipline and termination of employees in accordance with company policy.
• Encourage involvement in the quality process toward the goal of continuous improvement.
• Ensure appropriate financial management for location and meet company goals.
• Schedule employees and oversee work assignments.
• Develop environmental compliance and safety plans where required.
• Maintain positive relationships with customer contacts in immediate terminal area.
• Understand and follow established policies and procedures in emergency situations.
• Monitor overtime.
• Perform additional duties as required.

Job Requirements Education and Experience

• Bachelor’s degree or equivalent work experience
• Proficiency with Microsoft Suite applications including Word, Outlook and Excel
• Staff supervision experience
• Familiarity with DOT and OSHA regulations
• Experience managing a location of similar scope
• Prior experience as a dispatcher or driver
• Some travel to corporate office and other locations
• Willingness to work a flexible schedule
• Valid driver’s license and ability to meet company driving requirements

Preferred Qualifications

• 7+ years of related experience preferably with liquid bulk
• Experience using the TMW system

Essential Qualifications

• Proven ability to motivate, develop, and mentor staff in order to optimize their performance
• Strong organizational and analytical skills
• Solid communication skills and attention to detail
• Ability to work effectively with all levels of the organization
• Ability to be flexible and adapt to change
• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
• Demonstrate a positive, proactive and motivated attitude
• Proven focus on continuous improvement in the workplace
• Ability to adapt to change in a fast-paced organization
• Proven problem solver, anticipates challenges and is both responsive and resourceful

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to operate in a constant state of alertness and safe manner.

Work Environment

• The position typically operates in a standard office environment.
• This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

Benefits Package

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Plan + Company Match
• Paid Time Off (120 hours yearly)
• Company Paid Holidays

Salary Range

Disclaimer: The salary range for this position is $69,900 to $104,900 annually. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

The Heniff family of companies is the premier leader in liquid bulk transportation, food grade, rail transloading, iso depot operations, tank cleaning and maintenance.

Our mission is to efficiently provide Supply Chain Solutions to our customers safely, securely and on time, every time. From our high-tech tracking and technology systems to our friendly drivers and customer service staff, everything is focused on ways to come up with solutions to our customers’ problems and to make it as easy as possible to do business with us. With nearly 100 locations connected nationwide and over 2000 tractors, our integrated freight network of opportunities and capacity for our drivers and customers is unmatched. Even though we have the look of a big company, we have the feel of a small company. Our goal is not to be the biggest, but to be the best!