Rare Epilepsy REMS Experience Coordinator

UCB Inc.; Atlanta (GA); Hybrid; USD 78,000 - 124,000; Full time

Job summary

UCB is seeking an Account Experience Specialist (AES) for the Rare Syndromes-U.S. Epilepsy Team in the Atlanta, GA area.

You will be the in-office liaison for REMS education and onboarding, coordinating with an external specialty pharmacy partner to facilitate patient progression to active therapy. The role requires educating HCPs, building stakeholder relationships, resolving barriers to therapy initiation, and coordinating care locally with cross-functional teams.

Qualifications

• Bachelor's degree required (BA/BS).
• Minimum of 2 years of Biotechnology/Biopharmaceutical account management or sales experience.

Responsibilities

• Educate and Support: Provide clinical and procedural education for the RARE EPILEPSY REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs), office staff, and caregivers/patients.
• Build Partnerships: Establish and expand stakeholder relationships, helping HCP offices navigate the RARE EPILEPSY post-referral REMS process to ensure compliance and patient safety.
• Resolve Issues: Proactively address procedural barriers and issues delaying therapy initiation, collaborating with broader teams to diagnose and resolve problems.
• Coordinate Care: Work with internal and external teams to strategically coordinate care at the local level, ensuring a smooth patient onboarding and treatment activation experience.
• Conduct Reviews: Perform patient case reviews with local HCPs, office staff, field teams, and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program.
• Deliver Training: Present and train stakeholders (neurology and ECHO offices) both in-person and via audio conferences, preparing materials, answering questions, and conducting follow-ups as needed.
• Provide Feedback: Offer regular feedback to internal teams to improve ONWARD and REMS processes, elevating the RARE EPILEPSY patient journey.
• Travel: Be prepared to travel up to 80%, including overnight stays as necessary.

Skills

Biotech account management

Sales experience

Relationship building

Cross-functional collaboration

Clinical education

Travel coordination

Education

Bachelor's degree

Master's degree

Job description

UCB is seeking an Account Experience Specialist (AES) for the Rare Syndromes-U.S. Epilepsy Team in the Atlanta, GA area.

You will be the in-office liaison for REMS education and onboarding, coordinating with an external specialty pharmacy partner to facilitate patient progression to active therapy. The role requires educating HCPs, building stakeholder relationships, resolving barriers to therapy initiation, and coordinating care locally with cross-functional teams.