Rare-Disease Care & Enrollment Specialist

Pantherx Specialty LLC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

PANTHERx is seeking a Care Coordinator to support vaccines and RxARECARE program coordination for patients and prescribers. The role focuses on enrollment, data entry, and financial assistance screening to help patients access therapies.

You will balance patient communications, scheduling, and claims support while ensuring regulatory compliance and collaboration with pharmacist leadership.

Qualifications

• High school diploma or GED.
• Excellent communication, organizational and interpersonal skills.
• Registration as a pharmacy technician with the Pennsylvania Board of Pharmacy, unless holding a current PA State Pharmacist license.

Responsibilities

• Communicates with patients via phone to establish rapport, introduce program offerings, customize welcome kit, ensure clinical compliance, authorize next shipment of medication, and coordinate any other patient engagement activities.
• Conducts physician office welcome call to provide overview of the program and complete enrollment in physician office communication preference plan.
• Tracks all interactions with patients and manufacturer representatives, utilizing mutually agreed upon platforms, to the extent permitted by law.
• Serves as the primary contact for the patient and physician to resolve inquiries.
• Ships patient travel kit by the manufacturer's vendor upon patient request or identified need.
• Ensures patients are enrolled and consented with the program and communicate with manufacturer representatives as needed.
• Performs all required order management activities such as order/data entry, patient onboarding, profile creation, prescription retrieval, adverse event and product compliant submission and reconciliation, and assigned follow-ups.
• Enrolls patients in financial assistance programs as appropriate including Quick Start, Bridge, Copayment Assistance, PAP and Product Replacement if applicable.

Skills

Communication skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Pharmacy technician registration (PA Board of Pharmacy)

Job description

PANTHERx is seeking a Care Coordinator to support vaccines and RxARECARE program coordination for patients and prescribers. The role focuses on enrollment, data entry, and financial assistance screening to help patients access therapies.

You will balance patient communications, scheduling, and claims support while ensuring regulatory compliance and collaboration with pharmacist leadership.