Rapid Response Network Support Specialist

ui.com; Chicago (IL); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

Flexible, hybrid work environment

Opportunity to influence products used globally

Job summary

Ubiquiti Inc. in Chicago is seeking a Rapid Response Support Specialist to join their Site Support team. The position requires technical curiosity and a customer-focused approach, serving as the first point of contact for incoming support calls.

The ideal candidate will manage customer interactions effectively, triaging issues and providing necessary documentation while resolving simple concerns. Experience in networking technology and excellent communication skills are essential.

Qualifications

• Experience in technical support, help desk, or network support.
• Ability to collect and document technical evidence.
• Familiarity with networking concepts and Ubiquiti products.

Responsibilities

• Triage incoming support calls and requests.
• Assess issue severity and route cases accordingly.
• Resolve basic issues during initial contact when possible.
• Set clear expectations with customers.

Skills

Networking technology interest

Troubleshooting mindset

Excellent communication skills

Technical triage

Education

1–3+ years of technical support experience

Relevant certifications (e.g., Network+, CCNA)

Tools

Ticketing systems

Job description

Ubiquiti Inc. in Chicago is seeking a Rapid Response Support Specialist to join their Site Support team. The position requires technical curiosity and a customer-focused approach, serving as the first point of contact for incoming support calls.

The ideal candidate will manage customer interactions effectively, triaging issues and providing necessary documentation while resolving simple concerns. Experience in networking technology and excellent communication skills are essential.