Rapid-Response Mitigation Technician

Highmark Companies; Savage (MN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health Insurance – Company pays 100%

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Short-Term & Long-Term Disability

401K + Company Matching

Paid Holidays

Paid Time Off

Profit Sharing

Paid Employee Referral Program

Great culture and team dynamic

Job summary

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies, assess damage, and begin restoration to pre-loss conditions at residential and commercial properties. This role requires an on-call rotation and travel to job sites, and candidates must have a valid driver’s license and pass an MVR/background check.

You will work with water, fire, and storm damage mitigation, operate drying equipment, document results, and uphold Highmark's service standards throughout the

Qualifications

• Experience in water and fire damage mitigation and restoration is beneficial.
• IICRC certification in water and fire damage restoration is an advantage.
• Knowledge of restoration equipment and tools.
• Strong problem-solving skills and attention to detail.
• Physical fitness for demanding conditions.
• Excellent communication and customer service skills.
• Complies with Highmark's core values: Trustworthy, Humble, Intentional, Driven & Wise.
• Valid driver’s license and clean driving record with pass MVR screening.
• Valid DOT Medical Card or ability to obtain one.
• Must pass a background check.

Responsibilities

• Emergency Response – Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Damage Assessment – Evaluate the extent of damage and determine the appropriate scope of mitigation.
• Mitigation – Perform mitigation tasks to stabilize the property and prevent secondary damage.
• Water Extraction – Extract standing water and set drying equipment to dry affected structures and materials.
• Fire Damage Cleanup – Clean soot, smoke, and fire-related residue from affected surfaces and contents.
• Content Handling – Inventory, pack out, protect, and store customer contents with care.
• Mold Remediation – Perform mold remediation in accordance with industry standards and safety protocols.
• Documentation – Complete accurate job documentation, including moisture readings and before-and-after photos.
• Equipment Maintenance – Maintain, clean, and stage drying and mitigation equipment for the next job.
• Safety – Follow all safety procedures and use required PPE.
• Communication – Communicate clearly with customers, adjusters, and internal teams.
• Customer Service – Deliver a professional, empathetic experience to customers.
• Quality Control – Ensure work meets Highmark's quality standards before completion.
• Vehicle Management – Maintain and manage assigned company vehicle and equipment.]
• CoT_job_summary_short: Company name Highmark Companies?
• CoT_job_summary_short: COMPANy NAME: Highmark CompaniesKEY POINTS: Emergency response, on-call; Mitigation & restoration; Customer service
• CoT_job_summary_short sanity:

Skills

Water & fire damage mitigation

Valid driver’s license

Strong problem solving

Customer service

Physical fitness

Attention to detail

Education

IICRC certification in restoration

Tools

Restoration equipment

Job description

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies, assess damage, and begin restoration to pre-loss conditions at residential and commercial properties. This role requires an on-call rotation and travel to job sites, and candidates must have a valid driver’s license and pass an MVR/background check.

You will work with water, fire, and storm damage mitigation, operate drying equipment, document results, and uphold Highmark's service standards throughout the