Rapid-Response Mitigation Technician

Highmark Companies; Savage (MN); Presencial; USD 27 552 - 34 440; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance – Company pays 100%

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Short-Term & Long-Term Disability

401K + Company Matching

Paid Holidays

Paid Time Off

Profit Sharing

Paid Employee Referral Program

Great culture and team dynamic

Resumo da oferta

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies, assess damage, and begin restoration to pre-loss conditions at residential and commercial properties. This role requires an on-call rotation and travel to job sites, and candidates must have a valid driver’s license and pass an MVR/background check.

You will work with water, fire, and storm damage mitigation, operate drying equipment, document results, and uphold Highmark's service standards throughout the

Qualificações

• Experience in water and fire damage mitigation and restoration is beneficial.
• IICRC certification in water and fire damage restoration is an advantage.
• Knowledge of restoration equipment and tools.
• Strong problem-solving skills and attention to detail.
• Physical fitness for demanding conditions.
• Excellent communication and customer service skills.
• Complies with Highmark's core values: Trustworthy, Humble, Intentional, Driven & Wise.
• Valid driver’s license and clean driving record with pass MVR screening.
• Valid DOT Medical Card or ability to obtain one.
• Must pass a background check.

Responsabilidades

• Emergency Response – Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Damage Assessment – Evaluate the extent of damage and determine the appropriate scope of mitigation.
• Mitigation – Perform mitigation tasks to stabilize the property and prevent secondary damage.
• Water Extraction – Extract standing water and set drying equipment to dry affected structures and materials.
• Fire Damage Cleanup – Clean soot, smoke, and fire-related residue from affected surfaces and contents.
• Content Handling – Inventory, pack out, protect, and store customer contents with care.
• Mold Remediation – Perform mold remediation in accordance with industry standards and safety protocols.
• Documentation – Complete accurate job documentation, including moisture readings and before-and-after photos.
• Equipment Maintenance – Maintain, clean, and stage drying and mitigation equipment for the next job.
• Safety – Follow all safety procedures and use required PPE.
• Communication – Communicate clearly with customers, adjusters, and internal teams.
• Customer Service – Deliver a professional, empathetic experience to customers.
• Quality Control – Ensure work meets Highmark's quality standards before completion.
• Vehicle Management – Maintain and manage assigned company vehicle and equipment.]
• CoT_job_summary_short: Company name Highmark Companies?
• CoT_job_summary_short: COMPANy NAME: Highmark CompaniesKEY POINTS: Emergency response, on-call; Mitigation & restoration; Customer service
• CoT_job_summary_short sanity:

Conhecimentos

Water & fire damage mitigation

Valid driver’s license

Strong problem solving

Customer service

Physical fitness

Attention to detail

Formação académica

IICRC certification in restoration

Ferramentas

Restoration equipment

Descrição da oferta de emprego

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies, assess damage, and begin restoration to pre-loss conditions at residential and commercial properties. This role requires an on-call rotation and travel to job sites, and candidates must have a valid driver’s license and pass an MVR/background check.

You will work with water, fire, and storm damage mitigation, operate drying equipment, document results, and uphold Highmark's service standards throughout the