Mitigation Technician

Ruby+Suede; Savage (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401K + Company Matching

Paid Holidays

Paid Time Off

Profit Sharing

Paid Employee Referral Program

Job summary

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies and restore properties affected by water, fire, and storm damage. The role requires an on-call rotation and travel to job sites, with a valid driver’s license and background check.

Pay ranges from $20 to $25 per hour depending on experience. Join a team that values quality work, remains calm under pressure, and makes a real difference on people’s worst day.

Qualifications

• Experience in water and fire damage mitigation/restoration is beneficial.
• IICRC certification in restoration is advantageous.
• Knowledge of restoration equipment and tools is important.
• Strong problem-solving skills and attention to detail are essential.
• Physical fitness to work in demanding conditions.
• Excellent communication and customer service skills are required.
• Valid driver’s license with a clean driving record and ability to pass MVR.
• DOT Medical Card or ability to obtain one and pass a background check.

Responsibilities

• Emergency Response – Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Damage Assessment – Evaluate the extent of damage and determine the appropriate mitigation scope.
• Mitigation – Perform mitigation tasks to stabilize the property and prevent further damage.
• Water Extraction – Extract standing water and set drying equipment to dry affected structures.
• Fire Damage Cleanup – Clean soot, smoke, and fire-related residues from surfaces and contents.
• Content Handling – Inventory, pack out, protect, and store customer contents with care.
• Mold Remediation – Perform mold remediation following industry standards and safety protocols.
• Documentation – Complete accurate moisture readings and before-and-after photos.
• Equipment Maintenance – Maintain, clean, and stage drying and mitigation equipment.
• Safety – Follow all safety procedures and use required PPE.
• Communication – Liaise with customers, adjusters, and internal teams.
• Customer Service – Provide a professional, empathetic experience during stressful times.
• Quality Control – Ensure work meets Highmark’s quality standards before completion.
• Vehicle Management – Maintain and manage the company vehicle and equipment.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Physical stamina

Education

IICRC certification (water & fire damage restoration)

Tools

Moisture meters

Drying equipment

Soot/removal tools

Job description

Description

Restorations by Highmark is seeking a skilled and dedicated Mitigation Technician. Mitigation Technicians play a vital role in helping individuals and businesses recover from the devastating effects of water, fire, and storm damage. This position is responsible for responding to emergencies in residential and commercial properties, assessing the extent of damage, performing mitigation and restoration tasks, and ensuring that affected properties are returned to their pre-damage condition. This role requires an on-call rotation and travel to job sites, so candidates must possess a valid driver's license, maintain a clean driving record to pass a Motor Vehicle Record (MVR) review, and successfully complete a background check.

**Pay range $20 – $25 per hour depending on the level of experience**

If you take pride in quality work, stay calm under pressure, and want to make a real difference for people on their worst day, then this position is for you!

What Highmark Companies offers to you:

• Competitive Wage
• Health Insurance – Company pays 100% of employee premium
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401K + Company Matching
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Paid Employee Referral Program
• Great culture and team dynamic

Summary:

Our Mitigation Technicians are the first responders of the restoration process, arriving quickly to stabilize damaged properties, prevent further loss, and begin returning homes and businesses to pre-loss condition.

Responsibilities:

• Emergency Response – Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Damage Assessment – Evaluate the extent of damage and determine the appropriate scope of mitigation.
• Mitigation – Perform mitigation tasks to stabilize the property and prevent secondary damage.
• Water Extraction – Extract standing water and set drying equipment to dry affected structures and materials.
• Fire Damage Cleanup – Clean soot, smoke, and fire-related residue from affected surfaces and contents.
• Content Handling – Inventory, pack out, protect, and store customer contents with care.
• Mold Remediation – Perform mold remediation in accordance with industry standards and safety protocols.
• Documentation – Complete accurate job documentation, including moisture readings and before-and-after photos.
• Equipment Maintenance – Maintain, clean, and stage drying and mitigation equipment for the next job.
• Safety – Follow all safety procedures and use required personal protective equipment.
• Communication – Communicate clearly with customers, adjusters, and internal teams throughout the job.
• Customer Service – Deliver a professional, empathetic experience to customers during a stressful time.
• Quality Control – Ensure work meets Highmark's quality standards before completion.
• Vehicle Management – Maintain and manage assigned company vehicle and equipment.

Requirements

Qualifications:

• Previous experience in water and fire damage mitigation and restoration is beneficial.
• Certification in water and fire damage restoration (e.g., IICRC certification) is an advantage.
• Knowledge of restoration equipment and tools.
• Strong problem-solving skills and attention to detail.
• Physical fitness and the ability to work in physically demanding conditions.
• Excellent communication and customer service skills.
• Exemplify the 5 core values of Highmark: Trustworthy, Humble, Intentional, Driven & Wise.
• Valid driver’s license and good driving record and ability to pass an MVR screening.
• Valid DOT Medical Card or the ability to obtain DOT Medical Card.
• Must pass a background check.