Emergency Mitigation Technician (Water & Fire)

Ruby+Suede; Savage (MN); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401K + Company Matching

Paid Holidays

Paid Time Off

Profit Sharing

Paid Employee Referral Program

Job summary

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies and restore properties affected by water, fire, and storm damage. The role requires an on-call rotation and travel to job sites, with a valid driver’s license and background check.

Pay ranges from $20 to $25 per hour depending on experience. Join a team that values quality work, remains calm under pressure, and makes a real difference on people’s worst day.

Qualifications

• Experience in water and fire damage mitigation/restoration is beneficial.
• IICRC certification in restoration is advantageous.
• Knowledge of restoration equipment and tools is important.
• Strong problem-solving skills and attention to detail are essential.
• Physical fitness to work in demanding conditions.
• Excellent communication and customer service skills are required.
• Valid driver’s license with a clean driving record and ability to pass MVR.
• DOT Medical Card or ability to obtain one and pass a background check.

Responsibilities

• Emergency Response – Participate in an on-call rotation and respond promptly to water, fire, and storm emergencies.
• Damage Assessment – Evaluate the extent of damage and determine the appropriate mitigation scope.
• Mitigation – Perform mitigation tasks to stabilize the property and prevent further damage.
• Water Extraction – Extract standing water and set drying equipment to dry affected structures.
• Fire Damage Cleanup – Clean soot, smoke, and fire-related residues from surfaces and contents.
• Content Handling – Inventory, pack out, protect, and store customer contents with care.
• Mold Remediation – Perform mold remediation following industry standards and safety protocols.
• Documentation – Complete accurate moisture readings and before-and-after photos.
• Equipment Maintenance – Maintain, clean, and stage drying and mitigation equipment.
• Safety – Follow all safety procedures and use required PPE.
• Communication – Liaise with customers, adjusters, and internal teams.
• Customer Service – Provide a professional, empathetic experience during stressful times.
• Quality Control – Ensure work meets Highmark’s quality standards before completion.
• Vehicle Management – Maintain and manage the company vehicle and equipment.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Physical stamina

Education

IICRC certification (water & fire damage restoration)

Tools

Moisture meters

Drying equipment

Soot/removal tools

Job description

Highmark Companies is seeking a skilled Mitigation Technician to respond to emergencies and restore properties affected by water, fire, and storm damage. The role requires an on-call rotation and travel to job sites, with a valid driver’s license and background check.

Pay ranges from $20 to $25 per hour depending on experience. Join a team that values quality work, remains calm under pressure, and makes a real difference on people’s worst day.