Rapid-Response Incident Lead – ECC Command Center

Allstate; United States; Remote; USD 54,000 - 85,000; Full time

Benefits offered by this job

Connectivity reimbursement

Equipment provided

Job summary

Allstate is recruiting an Incident Management Consultant to join the Enterprise Command Center. In this role you will handle complex major incidents, provide guidance to analysts, and lead rapid response calls to resolution across a range of critical systems.

The position offers multiple shift patterns to cover 24/7 operations, with equipment provided and a connectivity reimbursement for remote work. Collaborative teamwork and clear communication are essential to protect customers and their

Qualifications

• Minimum 2 years of experience handling major incidents to resolution.
• Strong facilitation skills for major incident calls.
• 1+ year of experience with ServiceNow or similar enterprise tool.
• Experience with MS Office tools (Word, Excel, Outlook, Teams).
• Strong AI and automation experience.
• Excellent cross-area collaboration and communication.

Responsibilities

• Run diagnostics to determine the validity of errors.
• Lead rapid response calls and drive to closure.
• Document dialogue during rapid responses.
• Coordinate with leadership and stakeholders across teams.
• Utilize IM, email, and conferencing tools to manage calls.
• Own or contribute to internal project initiatives.

Skills

Incident management

Major incident handling

Communication skills

Facilitation

Leadership during incidents

Cross-functional collaboration

Tools

ServiceNow

Power BI

MS Office

Job description

Allstate is recruiting an Incident Management Consultant to join the Enterprise Command Center. In this role you will handle complex major incidents, provide guidance to analysts, and lead rapid response calls to resolution across a range of critical systems.

The position offers multiple shift patterns to cover 24/7 operations, with equipment provided and a connectivity reimbursement for remote work. Collaborative teamwork and clear communication are essential to protect customers and their