Unified Incident Commander - Critical Response Leader

salesforce.com, inc.; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce in Seattle, WA seeks a Critical Incident Center, Manager to lead the company’s most critical incident responses. You will coordinate cross-functional teams, command incident bridges, and drive rapid resolution while keeping customers informed throughout the incident.

You will partner with Security, Engineering, Support, Communications, Legal, and executive leadership to align priorities and communicate effectively with C-level executives during high-impact events.

Qualifications

• Bachelor's degree or equivalent practical experience in a technical field.
• 6+ years of experience commanding critical incident bridges or leading high-severity operational events.
• Proven ability to coordinate multiple teams and workstreams under pressure.
• Strong written and verbal communication with executives.
• Customer-focused mindset and ability to balance customer impact with business priorities.

Responsibilities

• Lead critical incident response: Command incident bridges and coordinate multiple teams toward rapid resolution of high-impact incidents.
• Drive customer focus: Keep customer impact at the center of decision-making and ensure customers receive timely updates.
• Coordinate communications: Partner with leadership and Communications teams to align executive and customer-facing communications.
• Partner with Security: Work with Security teams during incidents to coordinate response and communications.
• Drive cross-functional execution: Identify priorities, remove roadblocks, and keep critical work moving forward.
• Executive engagement: Work with senior and C-level executives to provide clarity and alignment during events.
• Lead strategic initiatives: Project manage high-priority engagements to drive business outcomes.

Skills

Incident management

Executive communication

Cross-functional leadership

Decision making under pressure

Stakeholder alignment

Strategic thinking

Education

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field

Job description

Salesforce in Seattle, WA seeks a Critical Incident Center, Manager to lead the company’s most critical incident responses. You will coordinate cross-functional teams, command incident bridges, and drive rapid resolution while keeping customers informed throughout the incident.

You will partner with Security, Engineering, Support, Communications, Legal, and executive leadership to align priorities and communicate effectively with C-level executives during high-impact events.