Rapid Fire & Water Response Specialist

SERVPRO of Vacaville / Dixon; Milpitas (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Company car

Dental insurance

Flexible schedule

Job summary

SERVPRO is seeking a Priority Responder to be the first point of contact for clients affected by water and fire damage. The role involves monitoring emergency alerts, quick site visits, and offering restoration services to property owners in need.

Responsibilities include coordinating with fire departments, insurance professionals, and clients, educating on services, and ensuring rapid, compassionate assistance. Compensation ranges from $75,000 to $80,000 annually.

Qualifications

• Experience in sales, customer service or emergency response (mitigation/restoration experience a plus).
• Ability to communicate professionally and empathetically with distressed property owners.
• Strong knowledge of water and fire restoration services or willingness to learn quickly.

Responsibilities

• Monitor emergency dispatch channels, fire reports, and news alerts to identify fire/water damaged properties.
• Arrive promptly at sites to assess situation and contact property owners.
• Provide compassionate and professional assistance to homeowners and business owners in distress.
• Educate potential clients about restoration services and how we can assist recovery.
• Build and maintain relationships with fire departments, insurance adjusters, and other emergency personnel.
• Secure signed service agreements and coordinate immediate emergency services if needed.
• Collaborate with restoration team to ensure seamless transition from emergency response to restoration.
• Attend networking events and community meetings to promote our company and services.

Skills

Sales experience

Customer service

Emergency response

Communication

Insurance knowledge

Job description

SERVPRO is seeking a Priority Responder to be the first point of contact for clients affected by water and fire damage. The role involves monitoring emergency alerts, quick site visits, and offering restoration services to property owners in need.

Responsibilities include coordinating with fire departments, insurance professionals, and clients, educating on services, and ensuring rapid, compassionate assistance. Compensation ranges from $75,000 to $80,000 annually.