Ramp Training Instructor

United Airlines; Newark (NJ); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

Parental Leave

EAP

Commuter Benefits

Paid Holidays

Paid Time Off

401(k) and Flight Privileges

Job summary

United Airlines in Newark seeks a Ramp Training Instructor to translate learning needs into effective ramp training programs and to support our operations teams and customers worldwide.

You will manage end-to-end delivery, curriculum design, LMS administration, and coordination with safety and operations leaders to ensure compliant, high-quality training. The role offers competitive pay, benefits, and travel privileges.

Qualifications

• 1+ years of relevant work experience in Training, Facilitation, Ramp Services, or Operations
• Up to 75% travel domestically and internationally as needed
• Proven stakeholder management experience with operational leaders, safety teams, and cross-functional partners
• Ability to identify customer needs and translate them into training solutions for ramp operations
• Experience in curriculum design and development
• Ability to perform the physical duties of a ramp employee for training purposes
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

Responsibilities

• Updates instructional guides and reference materials
• Proposes improvements to curriculum content, delivery, communication, and documentation processes
• Delivers content instruction and manages sessions from start to finish
• Provides administrative and logistical support (reservations, meals, data, organization)
• Acts as a subject matter expert for training content design, project implementation, and policy review
• Administers Learning Management Systems (LMS), including session management, participant enrollment, attendance, and assessments
• Provides technical and procedural support on training-related issues
• Ensures compliance with training requirements
• Prepares written summaries of training classes, including notes on individual student performance
• Drafts communication plans and programs for key initiatives
• Manages participant communications, focusing on enrollment and general course inquiries

Skills

Training

Facilitation

Ramp Operations

Stakeholder Management

Curriculum Design

Instruction Delivery

Interpersonal Communication

Safety Collaboration

Tools

LMS

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Minimum qualifications:

• 1+ years ofrelevant workexperienceinTraining, Facilitation, Ramp Services, or Operations
• Up to75% domestic and international travel as needed
• Proven stakeholder management experience, including building relationships with operational leaders, safety teams, and cross-functional partners
• Demonstratedability toidentifycustomer needs and translate them into effective training solutions for ramp operations
• Experience in curriculum design and development, including creating instructional materials and training programs
• Ability to perform the physical duties of a ramp employee for training purposes
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interviewrequiredto meet job qualification

Preferred Qualifications:

• Airline industry experience

About the job:

The Ramp Training Instructorleverageshands-onexpertisein learning and development to expand organizational capabilities. This role deepens knowledge of United's training frameworks and workforce development requirements while executing diverse assignments that support the company's learning strategy. The Ramp Training Instructor analyzes training needs using established guidelines and develops and delivers learning programs.

Core accountabilities / key responsibilities:

Design:

• Updates instructional guides and reference materials.
• Proposes improvements to curriculum content, delivery, communication, and documentation processes.

Delivery (and Logistics):

• Delivers content instruction, owning session management from beginning to end - session requests, managing rosters and enrollment, setting up classroom, session close out.
• Provides administrative and logistical support (e.g., reservations, ordering meals/supplies, data management, andfileorganization).
• Acts as a subject matter expert for training content design, project implementation, and policy review.

Technology and Systems:

• Administers Learning Management Systems (LMS), including session management, participant enrollment, attendance, and assessments.
• Provides technical and procedural support on training-related issues.

Assessment and Metrics:

• Ensurecompliance with training requirements.
• Prepares written summaries of training classes, including notes on individual student performance.

Business Partnership and Support:

• Drafts communication plans and programs for key initiatives.
• Manages participant communications, focusing on enrollment and general course inquiries.

The base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits:

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k) and flight privileges

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]