Supervisor - Training Service Center

United Airlines; Denver (CO); On-site; USD 61,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Flight privileges

Paid holidays

Paid time off

Job summary

United Airlines in Denver seeks a Supervisor for Flight Operations to lead a team responsible for pilot hotel reservations, badges, iPad support, fingerprinting and visa applications. You will coach six direct reports and partner with Flight Operations, Flight Training and the FTC Campus to keep operations running smoothly.

Candidates should have at least 3+ years in related roles and an associate degree or 2 years of experience; strong communication and time-management skills are essential.

Qualifications

• Associate degree or 2 years of relevant work experience.
• 3+ years of related experience.
• Time management, adaptability and organization skills.
• Excellent verbal and written communications skills.
• Must be legally authorized to work in the United States without sponsorship.
• Interview required to meet job qualifications.
• Reliable, punctual attendance is essential.

Responsibilities

• Supervise pilot hotel reservations, badges, iPad troubleshooting, fingerprinting, and visa applications.
• Supervise SIDA badge signatories and provide internal employee support.
• Manage a team of 6, coaching and developing direct reports.
• Support Flight Operations, Flight Training, and the FTC Campus.
• Work a flexible schedule in a 7-day operation, including weekends and holidays.
• Onboarding of new-hire pilot classes including fingerprinting and I-9 processing.
• Provide corporate badging for pilots and new hires across the Flight Ops system.
• iPad support services for pilots including troubleshooting, configuration, and inventory management.
• Hotel assignments for pilots in training.
• Handle records, forms, fingerprinting, shipping, supply orders, and customer service.
• Customer service for visa applications and passport handling.

Skills

Time management

Adaptability

Organization skills

Verbal and written communication

Reliable, punctual attendance

Education

Associate degree

Bachelor's degree

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

Supervises the team responsible for pilot hotel reservations, producing pilot badges, configuring/troubleshooting EFB iPads, fingerprinting, and visa applications for pilots. Supervises SIDA badge signatories and provides customer service for internal employees. Supervises a team of 6, providing coaching, counseling, mentoring, training and career development for direct reports. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

• Supervises and coordinates onboarding new-hire pilot classes including fingerprinting, I9 form processing and configuration of iPad
• Provide corporate badging for pilots and new hires across the Flight Ops system
• iPad support services for pilots including troubleshooting, configuration, replacement, and inventory management
• Supervises hotel assignments for line pilots coming in for training
• Miscellaneous administrative duties including Pilot Records, TTP forms, fingerprinting, shipping, supply ordering and customer service
• Customer service and record keeping related to Chinese visa applications and passport handling

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Associate degree or 2 years of relevant work experience
• 3+ years of related experience
• Time management; adaptability; organization skills; ability to work under time constraints
• Excellent verbal and written communications skills, organizational abilities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Management/leadership experience
• Previous customer service experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $61,465.00 to $80,110.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail].