Ramp Services Supervisor — Lead with Safety & Service

Jet Aviation Inc.; Carolina (PR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching

Tuition reimbursement

Employee discounts and more

Job summary

Jet Aviation Inc. is seeking a Line & Ramp Service Supervisor to lead a team of Line & Ramp Service Agents, ensuring safety, service and quality on a shift basis. The role emphasizes coordination, training, and performance feedback to maintain high standards in a dynamic aviation environment.

The position offers an initial 10:00am–7:00pm shift with a base hourly rate of $18.00–$20.00 and a bonus potential of up to 5% annually, with overall scheduling around a 6:00am–12:00am operation.

Qualifications

• High School Diploma/GED.
• At least 4 years of relevant work experience as a fully trained Certified Line & Ramp Services Agent.
• Valid driver's license.
• Ability to read and communicate in English.
• Prior customer service in the airline industry required.
• Willingness to work in various weather conditions and meet physical requirements.
• At least 4 years of experience using MS Office applications.
• Must obtain an Airport ID Badge within 30 days of employment.

Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established procedures and standards.
• Recommend and implement programs to support customer needs; resolve inquiries and complaints fairly and effectively.
• Provide performance feedback and manage staffing levels; address employee relations issues.
• Ensure training and communications to enhance safety, service, and company values; develop staff.
• Participate in Safety & Quality Management and uphold a proactive safety culture.
• Represent Jet Aviation with industry groups and regulatory bodies.

Skills

Leadership

Customer service

MS Office

English proficiency

Shift supervision

Airport ID badge within 30 days

Education

High School Diploma/GED

Tools

MS Office

Job description

Jet Aviation Inc. is seeking a Line & Ramp Service Supervisor to lead a team of Line & Ramp Service Agents, ensuring safety, service and quality on a shift basis. The role emphasizes coordination, training, and performance feedback to maintain high standards in a dynamic aviation environment.

The position offers an initial 10:00am–7:00pm shift with a base hourly rate of $18.00–$20.00 and a bonus potential of up to 5% annually, with overall scheduling around a 6:00am–12:00am operation.