Supervisor Line & Ramp Services

Jet Aviation; Carolina (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus up to 5% of annual salary

Job summary

Jet Aviation in Puerto Rico is seeking a Line & Ramp Service Supervisor to lead a team of Line & Ramp Service Agents during a shift, ensuring safety, service, and quality standards. The role supports ramp operations and coordinates tasks while collaborating with management in a dynamic, around-the-clock operation.

The posted hourly range is $18.00-$20.00 with a bonus up to 5% of annual salary. Applicants should have a high school diploma, 4+ years of ramp experience, English proficiency, and the

Qualifications

• High School Diploma/GED
• At least 4 years of experience as a fully trained Line & Ramp Services Agent
• Ability to read and communicate in English
• Must obtain an Airport ID Badge within 30 days of employment
• Prior customer service in the airline industry

Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a shift.
• Carry out ramp operations including aircraft towing and pushback.
• Recommend and implement programs to support customer needs and resolve inquiries fairly.
• Contribute to performance feedback and manage staffing levels.
• Ensure training and safety communications are provided to employees.
• Participate in Safety & Quality Management System and promote safety culture.
• Represent Jet Aviation with industry groups and regulators.

Skills

Customer service

English communication

MS Office

Airport ID Badge within 30 days

Leadership / supervision

Education

High School Diploma/GED

Job description

Location: Carolina, PR, US, 00983; Flexible Work Arrangement: Onsite; Job Category: Fixed Base Operations (FBO); Career Level: Professional; Requisition Id: 6801

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $16.00-$18.00 per hour.

Work Schedule & Compensation

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate Monday-Sunday from 6.00am – 12.00am.
• The initial shift will be 10:00am -7pm. Schedules may vary and change based on operational needs, and flexibility with work hours and scheduling is required.

The posted salary ranges will default to that of your regional location and will not include any premiums. The hourly rate for this non-exempt position will be as follows: $18.00 - $20.00 hourly, plus a performance-based bonus up to 5% of annual salary.

Minimum Requirements

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• At least 4 years of experience using MS Office applications
• Must obtain an Airport ID Badge within 30 days of employment

Main Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network

Desired Characteristics

• High quality standards and orientation towards customers
• Ability to informally instruct and share knowledge
• Strong communication skills
• Ability to work calmly and effectively under pressure
• Possesses cultural awareness and required sensitivity
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, handle, or feel, or reach. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Additional Details

Jet Aviation is committed to selecting the best leaders through a thorough and structured hiring process. Candidates who move forward will engage with executive leadership and key stakeholders in a multi-stage review process. As part of our commitment to safety and security, all selected candidates must successfully pass pre-employment requirements before finalizing employment.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Puerto Rico

Nearest Secondary Market: San Juan