Ramp Service Agent (Customer Service Representatives) CSR (Lead)

Akima; Fairbanks (AK); On-site; USD 50,000 - 80,000; Full time

Job summary

Pegasus Aviation Services, an Akima company, is seeking a Ramp Service Lead (CSR) to oversee load planning and ground handling for large cargo aircraft at an Alaska-based facility. Reports to the Station Manager and leads a ramp crew of up to 15.

The role includes safety oversight, equipment operation, and coordinating with customers and RSA staff, with duties including weight and balance calculations and de-icing operations.

Qualifications

• Be at least 18 years of age.
• Possess a valid driver’s license.
• Must be willing to work in inclement weather.
• Must possess excellent communication skills.
• Ability to lift 60 pounds comfortably.
• Able to fluently read, write, speak and understand English.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.
• Able to work without direct supervision.
• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Responsibilities

• Responsible for maintaining safety and security of ramp activities at all times.
• Conduct day to day interface with customer’s staff.
• Provide leadership and training to Pegasus Ramp Service Agent (RSA) staff.
• Perform aircraft weight and balance calculations.
• Operate all ground service equipment to include heavy cargo loaders.
• Operate aircraft de-icing equipment
• General maintenance of ground service equipment.
• Miscellaneous duties as assigned by Station Manager.

Job description

Ramp Service Leads (CSRs) are responsible for load planning/cargo loading/offloading and oversight of all ground handling tasks associated with large cargo aircraft. CSRs (Customer Service Representatives) oversee the daily activities of ramp crews of up to 15 subordinate employees.

CSRs will also be responsible for the performance of maintenance (preventive and on-demand) of aircraft ground support equipment (motorized and non-motorized, gasoline and diesel fueled).

This CSR position will report directly to the Station Manager.

Responsibilities

• Responsible for maintaining safety and security of ramp activities at all times.
• Conduct day to day interface with customer’s staff.
• Provide leadership and training to Pegasus Ramp Service Agent (RSA) staff.
• Perform aircraft weight and balance calculations.
• Operate all ground service equipment to include heavy cargo loaders.
• Operate aircraft de-icing equipment
• General maintenance of ground service equipment.
• Miscellaneous duties as assigned by Station Manager.

Qualifications

• Be at least 18 years of age
• Possess a valid driver’s license
• Must be willing to work in inclement weather
• Must possess excellent communication skills
• Ability to lift 60 pounds comfortably
• Able to fluently read, write, speak and understand English
• Ability to work under stressful situations and tight time constraints
• Self-motivated, team player
• Required to work nights, weekends, holidays, and varying schedules
• Able to work without direct supervision
• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively one-to-one and before groups of customers or employees of the organization

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities:

• Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
• Deal with problems involving several concrete variables in standardized situations.

PhysicalDemands (Moderate):

• The CSR on occasion may lift or move (with help) up to 200 pounds, and/or more frequently lift or move 60 pounds. CSRs are regularly required to use hands, talk, hear, bend, climb, stoop, kneel, stand and walk.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
• CSRs routinely work outside for a portion and are exposed to all types of weather conditions.
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Use of provided hearing protection or acceptable alternative is required.

Job ID 2026-25773

Work Type On-Site

Company Description

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.