Cabin Service Leads

Akima; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

Pegasus Aviation Services, an Akima company, seeks a CAA CSR Lead to oversee service delivery for assigned customers on-site in Alaska. You will coordinate with station management, lead Pegasus CAA staff, and ensure safety, security, and quality of service across contracts.

Responsibilities include direct customer interface, training, and aircraft servicing as needed, with flexibility for nights, weekends, and varying shifts in a dynamic environment.

Qualifications

• Be at least 18 years of age.
• Must be willing to work in inclement weather.
• Good communication skills.
• Ability to lift 60 pounds comfortably.
• Able to read, write, speak and understand English fluently.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.

Responsibilities

• Day-to-day interface with assigned customer’s staff.
• Ensure outstanding customer service for assigned contracts.
• Provide leadership and training to Pegasus CAA staff.
• Service aircraft as needed including cabin cleaning and other services.
• Maintain safe and efficient operations.
• Maintain safety and security on board aircraft.
• Perform miscellaneous duties as assigned by CAA Lead or Pegasus management.

Skills

Communication skills

Team player

Self-motivated

English fluency

Shift availability

Physical strength

Job description

The CAA CSR is responsible for interfacing directly with the station management of specific customers to ensure that service level expectations are properly communicated and performed by CAA staff. The CAA CSR will be responsible for other duties as assigned or necessary.

This Lead position will report to the CAA Lead on duty but will be overseeing the provision of services to customers as assigned.

Responsibilities

• Responsible for day-to-day interface with assigned customer’s staff.
• Ensure that outstanding customer service is provided and maintained for assigned contracts.
• Provide leadership and training to Pegasus CAA staff.
• Service aircraft as needed including:
  • cabin cleaning.
  • other services as assigned.
• Safe and efficient operations.
• Responsible for maintaining safety and security on board aircraft at all times.
• Miscellaneous duties as assigned by CAA Lead or other Pegasus management as necessary.

Qualifications

• Be at least 18 years of age.
• Must be willing to work in inclement weather.
• Good communication skills.
• Ability to lift 60 pounds comfortably.
• Able to fluently read, write, speak and understand English.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.

Language Skills

• Read and interpret documents such as safety rules, operating and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively one to one and before groups of customers or employees of the organization.

Math Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities

Apply common sense understanding to carry out instructions furnished in written, oral, diagram form. Deal with problems involving a few concrete variables in standardized situations. The CAA CSR may frequently lift or move up to 50 pounds, and on occasion may lift or move up to 200 pounds with assistance. The CAA CSR is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, bend and walk. The CAA CSR may be required to climb, sit, and balance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to focus. The CAA CSR is usually working inside but occasionally is exposed to all types of weather conditions with a seasonal range of extreme temperatures which include rain, snow and wind. The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Occasionally high noise levels where hearing protection is required and provided. The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

Job ID

2026-25178

Work Type

On-Site

Company Description

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job ID:25178-en-us