Ramp Operations Supervisor — Lead Ground Ops & On-Time Flights

Southwest Airlines Co.; Columbus (OH); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

Dependent flight privileges for family

Employer 401(k) with company match up 

3% STI bonus potential

Competitive health insurance

Health plan coverage from day one

Benefits portal and retirement savings

Job summary

Southwest Airlines is seeking a Ramp Supervisor to lead a team of Ramp Agents and ensure aircraft arrive and depart on schedule at CMH and surrounding operations. The role emphasizes safety, scheduling, training, and daily reporting in a dynamic Ground Operations environment.

You will coordinate with departments to maintain on-time performance, oversee ground support, and manage labor scheduling while adhering to company policies and labor contracts. U.S. work authorization is required.

Qualifications

• Knowledge of business and management principles involved in strategic planning.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee's Leaders

Job description

Southwest Airlines is seeking a Ramp Supervisor to lead a team of Ramp Agents and ensure aircraft arrive and depart on schedule at CMH and surrounding operations. The role emphasizes safety, scheduling, training, and daily reporting in a dynamic Ground Operations environment.

You will coordinate with departments to maintain on-time performance, oversee ground support, and manage labor scheduling while adhering to company policies and labor contracts. U.S. work authorization is required.