Ramp Operations Manager: Safety, Quality & Team Leadership

Swissport; Chicago (IL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Ramp Supervisor in Chicago to efficiently manage ramp activities, ensuring a safe, high-quality operation and strong customer service. This role leads daily ramp operations, coaches staff, and maintains safety standards to minimize injuries and damages.

The position requires 3+ years in ramp supervision, excellent communication, and a valid driver's license. We offer a comprehensive benefits package and opportunities across the aviation services network.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Minimum 3 years Ramp Supervisor experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of Ramp Operations.
• Strong organizational and multi-tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Valid Driver’s License.

Responsibilities

• Oversee Quality, Health, Safety, and Environmental activities at the station to reduce injuries, aircraft and equipment damage.
• Accountable for daily ramp operations.
• Maintain and improve safety and quality standards with customers and airport authorities.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Provide support to front line management.
• Coach and train employees to improve operations.
• Ensure workforce adherence to company policies and procedures.
• Other duties as assigned.

Skills

Verbal and written communication

Organizational skills

Leadership ability

Customer focus/quality awareness

Conflict resolution

Education

High school diploma or equivalent

Degree preferred

Job description

Swissport is seeking a Ramp Supervisor in Chicago to efficiently manage ramp activities, ensuring a safe, high-quality operation and strong customer service. This role leads daily ramp operations, coaches staff, and maintains safety standards to minimize injuries and damages.

The position requires 3+ years in ramp supervision, excellent communication, and a valid driver's license. We offer a comprehensive benefits package and opportunities across the aviation services network.