Ramp Operations Leader — Safety, Efficiency & KPIs

Swissport International; Virginia (MN); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International seeks a Ramp Operations Manager to lead planning, safety, and quality across ground handling services. You will direct teams, optimize resources, and ensure service levels while complying with SOPs and policies.

The role focuses on budgeting, KPI tracking, and stakeholder coordination with airport authorities to maintain efficient, safe operations in a dynamic aviation environment.

Qualifications

• Experience in data analysis and project management.
• Ability to lead Lean initiatives and change management.
• Experience with process design and risk management.

Responsibilities

• Assist in the preparation of operating budgets for the following year for prior approval by the General Manager.
• Efficient resource planning (manpower, equipment).
• Must comply with Swissport SOPs and policies.
• Ensure service levels are achieved and maintain relationships with customers and authorities.
• Establish leadership within supervisors and ramp staff through communication.
• Monitor KPIs and ensure records of operations are maintained.
• Ensure compliance with policies and take disciplinary action as needed.
• Provide safe and secure operations, adapt workflow to changing business needs.

Skills

Lean Initiatives

Change Management

Process Design

P&L Management

Risk Management

Data analysis

Project Management

Job description

Swissport International seeks a Ramp Operations Manager to lead planning, safety, and quality across ground handling services. You will direct teams, optimize resources, and ensure service levels while complying with SOPs and policies.

The role focuses on budgeting, KPI tracking, and stakeholder coordination with airport authorities to maintain efficient, safe operations in a dynamic aviation environment.