Ramp Assistant I

Naples Airport Authority; Naples (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Excellent Benefits Package

Company Paid Retirement Plan

Vacation, Personal Leave, Sick Time

Education Reimbursement

Wellness stipend

Job summary

Naples Airport Authority is seeking a Ramp Assistant to deliver exceptional customer service and hands-on ramp support, including baggage handling and operations assistance in a busy outdoor environment at Naples. You will work with airline staff and customers to ensure safe, timely ramp services and smooth departures and arrivals.

This role requires physical stamina, the ability to lift up to 75 pounds, and the capacity to operate Authority vehicles and golf carts.

Qualifications

• Six months of related customer service experience.
• Ability to operate manual and automatic transmission vehicles, including Authority vehicles and golf carts.
• Able to lift up to 75 pounds and work outdoors.
• Effective two-way radio communication.
• Outdoors around aircraft in fast-paced environment.

Responsibilities

• Safely lifts, loads, unloads, and transports baggage, cargo, and other items.
• Provides ramp and customer service support during airline arrivals and departures.
• Works outdoors around aircraft, vehicles, and ground equipment in a fast-paced environment.
• Coordinates with Customer Service, Dispatch, and other personnel to support safe, timely service.
• Maintains situational awareness and follows safety procedures.

Skills

Customer service

Ramp operations

Communication skills

Physical stamina

Education

High school diploma or GED

Valid Florida driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Naples, FL, US 1 Attachments

Salary Range: $18.22 To $22.32 Hourly

WHO ARE WE?

Naples Airport Authority serves the community with a purpose of providing a safe, efficient and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

We are looking for a Ramp Assistant to provide exceptional customer service and hands‑on ramp support, including baggage handling, customer assistance, and other services that support safe and efficient airport operations.

• Safely lifts, loads, unloads, and transports passenger baggage, cargo, and other items while protecting them from damage, loss, and weather.
• Provides ramp and customer service support during airline arrivals and departures.
• Works outdoors around aircraft, vehicles, and ground equipment in a fast‑paced operational environment.
• Coordinates with Customer Service, Dispatch, and other operational personnel to support safe, timely, and accurate service.
• Maintains situational awareness and follows established airport safety procedures and operational requirements.

REQUIREMENTS

• A valid Florida driver's license with driving record meeting Authority standards required.
• High school diploma or general education degree (GED).
• At least six months of related customer service experience.
• Ability to operate manual and automatic transmission vehicles, including Authority vehicles, golf carts, and customer-owned vehicles.
• Communicate effectively over two‑way radio.
• Ability to frequently lift and/or move up to 75 pounds.
• Ability to perform physically demanding work primarily in outdoor and ramp environments.

WHY SHOULD YOU APPLY?

• Excellent Benefits Package, including $0 cost to employee Medical and Dental plan
• Generous 10% Company Paid Retirement Plan
• Vacation, Personal Leave, Sick Time, Paid Holidays
• Annual Incentive Award and Career Development Programs
• Wellness stipend $600 annually
• Tuition and Education Reimbursement up to $7,000 a year
• Winner of Best Places to Work in Southwest Florida!