Ramp Agent — Ground Ops with Free Flight Perks

Southwest Airlines; Houston (TX); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Flight benefits

401(k) match

Profit sharing

Health insurance

Benefits starting day 1

Job summary

Southwest Airlines Ramp Agent position in the Ground Operations department involves guiding planes on the ramp, loading/unloading baggage, de-icing in cold weather, and ensuring on-time departures. It is a hands-on, outdoor role offering training and opportunities to learn about aviation.

The role is part-time with a seniority-based bidding process, 4–6 weeks of training, and potential for overtime. It includes benefits and a union-aligned pay and schedules structure.

Qualifications

• Ability to work well with others as part of a team, and work under stressful situations.
• Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period.
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations.
• Must be aware of hazardous situations and be able to handle emergencies as needed.
• Must work under tight time constraints to accomplish quick turns of aircraft.
• Must meet grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment.

Responsibilities

• Provide friendly service to and maintains positive relationships with all internal and external Customers.
• Work in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals.
• Load, unload, service, guide, and direct Company Aircraft.
• Receive and record Customer baggage, air freight, mail and company materials as required.
• Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent.
• Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
• Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
• Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
• Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
• Review cargo forms for accuracy and corrects forms as necessary
• Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
• Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
• May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
• Transport cabin and cleaning equipment between aircraft storage area
• Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
• Manually pushes and pulls push carts and containers
• Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
• May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
• Duties vary by size and organization of station.
• Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Skills

Teamwork

Ramp training

Reading instructions

Hazard awareness

Time management

Grooming standards

Radio communication

Job description

Southwest Airlines Ramp Agent position in the Ground Operations department involves guiding planes on the ramp, loading/unloading baggage, de-icing in cold weather, and ensuring on-time departures. It is a hands-on, outdoor role offering training and opportunities to learn about aviation.

The role is part-time with a seniority-based bidding process, 4–6 weeks of training, and potential for overtime. It includes benefits and a union-aligned pay and schedules structure.