Rail Passenger Services Specialist – Onboard & Operations

Pleasanton; Stockton (CA); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Pleasanton is seeking a Passenger Services Representative who works under the Passenger Services Lead to support Customer Service, Onboard Passenger Services, and Operations Monitoring Center. Shifts vary with the train schedule, with starts as early as 3:00 am and finishes after 9:30 pm. The role involves traveling from Stockton to San Jose, with layovers in San Jose, and requires standing, walking, kneeling, bending, climbing stairs, and lifting heavy objects.

Qualifications

• Experience in customer service preferred.
• Ability to work in a dynamic, travel-heavy environment.
• Strong communication and observation skills.

Responsabilités

• Support passenger services during onboard operations and in the monitoring center.
• Assist passengers and coordinate with the Passenger Services Lead.
• Maintain situational awareness and provide backup support as needed.

Description du poste

Pleasanton is seeking a Passenger Services Representative who works under the Passenger Services Lead to support Customer Service, Onboard Passenger Services, and Operations Monitoring Center. Shifts vary with the train schedule, with starts as early as 3:00 am and finishes after 9:30 pm. The role involves traveling from Stockton to San Jose, with layovers in San Jose, and requires standing, walking, kneeling, bending, climbing stairs, and lifting heavy objects.