Passenger Service Representative

San Joaquin Regional Rail Commission; Stockton (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

San Joaquin Regional Rail Commission seeks a Passenger Services Representative to support onboard passenger services, customer service, and operations monitoring. You may fill in for staff during temporary vacancies and provide backup support as needed.

Shifts vary with the train schedule; some start as early as 3:00 am and others end after 9:30 pm. The PSR travels Stockton–San Jose with layovers at a hotel, and schedules may change.

Qualifications

• Passing a written assessment is required.
• Medical and drug screening are required.
• Background checks may be conducted.

Responsibilities

• Perform onboard passenger services, customer service, and operations monitoring duties.
• Fill in for staff during temporary vacancies and provide backup support as needed.
• Travel from Stockton to San Jose with layovers at a designated hotel; schedule varies with the train timetable.
• Maintain physical readiness: standing, walking, kneeling, bending, stooping, climbing stairs, reaching, and lifting heavy objects.

Job description

Passenger Services Representative (PSR) works under the direction of the Passenger Services Lead. The PSR maintains the ability to perform duties in Onboard Passenger Services, Customer Service, and in the Operations Monitoring Center. The PSR will also fill in for staff when there is a temporary vacancy and receive and/or provide general backup support as needed.

The PSR shifts vary greatly and coincide with the train schedule. Some shifts start as early as 3:00 am and some shifts end after 9:30 pm, or after the last train returns.

When providing services to passengers onboard the train, The PSR is typically away approximately 16 hours per day with shifts configured as split shifts where the PSR travels from Stockton to San Jose, stopping at 10 stations along the route, and is then released from duty for a period of hours before reporting back to duty. The PSR is provided layover at a designated hotel in San Jose. Work schedule and layover is subject to change. The PSR is required to stand, walk, kneel, bend, stoop, climb stairs, reach, and lift heavy objects. The essential onboard duties of the PSR require continuous standing and walking throughout the train trip.

Requirements for this position include passing a written assessment, medical and drug screening.

SJRRC seeks to employ persons whose backgrounds and abilities enhance the diversity of the demographics of the community it serves. The selection process is based on merit, and shall extend to all candidates a fair, impartial examination of qualifications based on job-related criteria.

Applicants best matching the requirements of the position will be invited for an initial interview and may be asked to return for additional interviews as warranted. Select positions may require an assessment prior to interview.

Conditional job offers - All offers of employment are conditional and are subject to successful completion of a background report, and physical and/or drug screen for select positions.

Medical drug screening - All positions may be subject to a physical and/or drug screen, prior to appointment, issued by a qualified medical physician assigned by SJRRC. We are a drug-free workplace.

We are a government agency.