Rail Operations Administrative Clerk (2nd/3rd Shift)

BNSF; Topeka (KS); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Family benefits

Travel discounts

Union benefits

Job summary

BNSF Railway is seeking a Clerk Administrative to support the Operations Work Force Management team. The role involves administrative and clerical tasks, seniority movement, and first call resolution in a 24x7 contact center environment.

Shift work on 2nd and 3rd shifts in a seniority-based setting; frequent phone and email communications; strong data entry and MS Office skills are required.

Qualifications

• Able to work in the US without sponsorship now and in the future.
• At least 18 years of age or will be by start date.
• Available to report for duty at the designated work location.
• Able to work the above shift/hours.
• Able to meet the typing requirement.
• Ability to read, write and communicate English.
• Ability to lift and carry up to 30 pounds.
• Minimum of one year of verifiable training and/or work experience in an administrative function.
• Minimum of one year of verifiable training and/or work experience resolving customer issues via telephone and/or email.
• Ability to handle multiple projects and input data into computer systems.
• Basic level skills in Microsoft Office Suite.

Responsibilities

• Working independently and in a team environment in a 24x7 Contact Center.
• Performing administrative and clerical tasks for vacancies, job bulletins, seniority movement, furlough recalls and first call resolution for internal customers.
• Interpreting information and applying rules and collective bargaining agreements.
• Multitasking in a fast-paced environment and handling time-sensitive tasks.
• Extensive telephone and email communication using various computer programs for data input, extraction, research, and analysis.

Skills

Typing 25 wpm

English proficiency

Multitasking

Phone & email communication

Tools

Microsoft Office Suite

Job description

BNSF Railway is seeking a Clerk Administrative to support the Operations Work Force Management team. The role involves administrative and clerical tasks, seniority movement, and first call resolution in a 24x7 contact center environment.

Shift work on 2nd and 3rd shifts in a seniority-based setting; frequent phone and email communications; strong data entry and MS Office skills are required.