Clerk Administrative (Workforce Management) - Topeka, KS

BNSF; Topeka (KS); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Family benefits

Travel discounts

Union benefits

Job summary

BNSF Railway is seeking a Clerk Administrative to support the Operations Work Force Management team. The role involves administrative and clerical tasks, seniority movement, and first call resolution in a 24x7 contact center environment.

Shift work on 2nd and 3rd shifts in a seniority-based setting; frequent phone and email communications; strong data entry and MS Office skills are required.

Qualifications

• Able to work in the US without sponsorship now and in the future.
• At least 18 years of age or will be by start date.
• Available to report for duty at the designated work location.
• Able to work the above shift/hours.
• Able to meet the typing requirement.
• Ability to read, write and communicate English.
• Ability to lift and carry up to 30 pounds.
• Minimum of one year of verifiable training and/or work experience in an administrative function.
• Minimum of one year of verifiable training and/or work experience resolving customer issues via telephone and/or email.
• Ability to handle multiple projects and input data into computer systems.
• Basic level skills in Microsoft Office Suite.

Responsibilities

• Working independently and in a team environment in a 24x7 Contact Center.
• Performing administrative and clerical tasks for vacancies, job bulletins, seniority movement, furlough recalls and first call resolution for internal customers.
• Interpreting information and applying rules and collective bargaining agreements.
• Multitasking in a fast-paced environment and handling time-sensitive tasks.
• Extensive telephone and email communication using various computer programs for data input, extraction, research, and analysis.

Skills

Typing 25 wpm

English proficiency

Multitasking

Phone & email communication

Tools

Microsoft Office Suite

Job description

Be part of a team that values safety, diversity, and excellence

We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential.Come make a difference with us!

Job Location:Topeka
Other Potential Locations:Topeka, KS
Anticipated Start Date:12/28/2026
Number of Positions:10
Salary Range:Entry rate is $295.17 per day (85% of full pay rate); Full rate is $347.26 per day

The Clerk Administrative position at BNSF Railway handles administrative and clerical tasks to support the Operations Work Force Management team whose responsibilities are for optimizing the allocation, scheduling, and utilization of personnel to ensure efficient and effective railway operations.

This is a full-time (40hrs/wk) position. Shift work is required - 2nd and 3rd Shift only - in a seniority based environment including evenings, nights, weekends, and holidays. Railroad operations are 24 hours per day/7 days per week.

Travel is minimal.

Training for this position is company-paid on-the-job training.

Key responsibilities may include:

Working independently and in a team environment in a 24x7 Contact Center.

Performing administrative and clerical functions consisting of filling vacancies for multiple scheduled (union) crafts, job bulletins, seniority movement, furlough recalls and first call resolution forn internal customers.

Interpreting information and applying rules and collective bargaining agreements.

Multitasking in a fast-paced environment and handling time-sensitive tasks.

Extensive telephone and email communication , along with significant use of various computer programs for data input, extraction, research, and analysis.

Typing Requirement for this position is a minimum rate of 25 wpm; 35 wpm is preferred. Candidates must pass a BNSF-arranged typing test.

Daily work is conducted in an indoor office environment.

At BNSF safety is one of our core values that guides us through everything we do. Our employees engage in safety conversations, through an approaching others mindset to help us achieve our tremendous potential. In addition, our employees must adhere to safety rules, policies, as well as federal and state regulations, which could include wearing personal protective equipment, responding to concerns, and taking appropriate action in emergencies.

Relocation assistance is not available and there is a 60-day or 8-month probationary period (varies by union).

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position.This is notan exhaustive list of the position’s duties.

Basic Qualifications:

• Able to work in the US without company sponsorship now AND in the future.
• At least 18 years of age or will be by the anticipated start date listed above.
• Available to report for duty at the designated work location.
• Able to work the above shift/hours.
• Able to meet the above typing requirement.
• Abilityto read, write and communicate (speak, hear and understand) English.
• Abilityto lift and carry up to 30 pounds.
• Minimum of oneyear of verifiable training and/or work experience in an administrative function within an office environment.
• Minimum of one year of verifiable training and/or work experience resolving internal and/or external customer issues via telephone and/or email correspondence.
• Abilityto handle multiple projects and duties simultaneously, accurately input data into computer systems and sitforseveral hourswith breaks.
• Basic level skills in Microsoft Office Suite (Excel, Outlook, Word, Power Point and Access) and have used it in school and/or at work.

Union membershipis with the Transportation Communications Union (TCU) and union dues are required per union agreement.

Here are some of the perks/benefits you can expect as a BNSF employee

• A range of health care options for you and your dependents including medical, dental, vision, telemedicine, mental health, wellness coaching, 2nd opinionservices, and high-quality care network options. You will also have life insurance, provided at no cost to you.
• A Railroad Retirement program and competitive 401(k) plan to help you meet your retirement goals.
• Family benefits including parental and pediatric support, adoption and surrogacy reimbursement, and spending accounts.
• Access to discounts on travel, gym memberships and more!
• Benefits vary by union collective bargaining agreement.

All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing the Hiring Process . Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. More information is available at https://www.tsa.gov/for-industry/twic

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nearest Major Market: Topeka
Job Segment: 3rd Shift, Clerical, HR, Administrative Assistant, Manager, Night, Administrative, Human Resources, Management