Manager, Onboard

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER YOUR FIRST?

Referral Program

Experience - Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Holland America Princess is seeking an Onboard Manager to lead the Guest Services team on our rail service. The role focuses on safety, guest services, and food & beverage while supporting the crew. Expect to wear many hats and set a professional example.

You will supervise and train onboard staff, enhance guest experiences, and ensure operations run smoothly on route. Requires 3+ years supervisory experience in F&B, Alaska alcohol knowledge, and compliance with health and safety standards.

Qualifications

• Three years’ experience in a supervisory position - food and beverage experience preferred.
• Minimum age of 21 years is required to serve alcohol in Alaska.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States; company cannot sponsor visas at this time.

Responsibilities

• Carry out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
• Supervise, train, coach, and support all onboard crewmembers.
• Have an active role in enhancing guests' experience.
• Manage guest services, food and beverage, and mechanical operations while in route.
• Aid in the timeliness of all aspects related to meal services.
• Retrieve all locked-back stock retail items for sales made by onboard employees.
• Maintain a safe and healthy working environment for guests and crewmembers.
• Help maintain policies and procedures including those related to company housing.
• Lead crew by example both on and off the clock.

Skills

Supervisory experience

Food & Beverage knowledge

Alaska alcohol service

Safety compliance

Tools

ServSafe

ETT training

Job description

Manager, Onboard

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Rail Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. On the train, the Onboard Manager is the face of Holland America Princess for both our guests and crew. To be successful, the OBM must professionally and proactively lead from the front with a focus on safety, guest services, food & beverage all while supporting your team. Be prepared to wear many hats in this role.

RESPONSIBILITIES

• Carry out management responsibilities in accordance with the Company’s policies, objectives, and applicable government laws and regulations.
• Supervise, train, coach, and support all onboard crewmembers.
• Have an active role in enhancing our guests' experience.
• Manage guest services, food and beverage, and mechanical operations while in route.
• Aid in the timeliness of all aspects related to meal services.
• Retrieve all locked-back stock retail items for sales made by onboard employees.
• Maintain a safe and healthy working environment for guests and crewmembers.
• Help maintain policies and procedures including those related to company housing.
• Lead crew by example both on and off the clock.

REQUIREMENTS

• Three years’ experience in a supervisory position - food and beverage experience preferred.
• Minimum age of 21 years is required to serve alcohol in the state of Alaska.
• Have current or be able to obtain an Alaska Food Handlers Card and Techniques of Alcohol Management course.
• If needed company will provide training for ServSafe and Emergency Trauma Technician (ETT) training.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Must be able to lift 50 lbs
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience - Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.