Rail Field Supervisor: On-Site Ops & Safety Leader

City of Charlotte; United States; On-site; USD 67,000 - 96,000; Full time

Job summary

The City of Charlotte seeks a Rail Field Supervisor to provide mobile, on-scene supervision of daily rail service, ensuring safety, rule compliance, and reliable operations. You will monitor frontline conditions, observe operator performance, and communicate field issues to dispatch and leadership.

The role requires strong judgment, excellent communication skills, and the ability to stay calm in a fast-paced, safety-sensitive environment while supporting service continuity and customer

Qualifications

• Associate degree in transportation, operations, public administration, criminal justice, or related field.
• 3+ years of experience in rail or transit operations.
• Experience observing field performance and documenting incidents.
• Ability to work varied shifts, including nights, weekends, holidays, and emergencies.

Responsibilities

• Monitor rail service in the field to support safe, reliable operations.
• Observe operators and enforce rules, safety requirements, and standards.
• Respond to incidents and coordinate with dispatch and leadership for service recovery.
• Investigate service issues and document observations and follow-up actions.
• Provide training support and field coaching for frontline staff.

Skills

Rail operations

Field supervision

Customer service

Communication

Incident response

Education

Associate degree in transportation

Associate degree in operations

Associate degree in public administration

Associate degree in criminal justice

Job description

The City of Charlotte seeks a Rail Field Supervisor to provide mobile, on-scene supervision of daily rail service, ensuring safety, rule compliance, and reliable operations. You will monitor frontline conditions, observe operator performance, and communicate field issues to dispatch and leadership.

The role requires strong judgment, excellent communication skills, and the ability to stay calm in a fast-paced, safety-sensitive environment while supporting service continuity and customer