Field Operations Supervisor

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The City of Charlotte is seeking a Rail Field Supervisor to oversee frontline rail operations across stations, yards, and trains. You will monitor performance, coach staff, and ensure that service delivery aligns with safety and operating procedures.

The role requires strong observational skills, the ability to coordinate with dispatch and maintenance teams, and a commitment to public safety and customer experience in a busy urban transit system.

Qualifications

• Associate degree or equivalent in a related field or combined education/experience.
• Minimum three years of experience in rail or transit operations.
• Experience supervising front-line staff and coordinating field activities.
• Experience conducting ride checks, field observations, or incident reporting.

Responsibilities

• Supervise front-line rail operators across stations, yards, and trains to ensure safe service delivery.
• Monitor field conditions, document observations, and escalate issues to control centers.
• Coordinate with dispatch, maintenance, and safety teams during service disruptions.
• Provide on-site coaching, safety reminders, and compliance feedback to staff.

Skills

Field supervision

Rail operations knowledge

Safety compliance

Communication skills

Education

Associate degree or equivalent in transportation/operations/public administration/criminal justice

Job description

* Monitor rail service in the field to support safe, reliable, and efficient daily operations.* Observe mainline, station, yard, and other operating conditions to help identify issues affecting service delivery, safety, or customer experience.* Maintain active field presence across assigned areas to support transportation priorities and timely operational awareness.* Help verify that frontline rail service is being carried out in accordance with established expectations and current operating conditions.* Communicate important field conditions, service impacts, and emerging issues to the appropriate operational staff.* Observe rail operators in the field and help ensure compliance with operating rules, procedures, bulletins, safety requirements, and professional standards.* Conduct ride checks, field checks, fitness-for-duty observations, and other frontline oversight activities as assigned.* Reinforce operator accountability through real-time coaching, direction, and follow-up in the field.* Identify and document issues related to operating behavior, service execution, customer interaction, or procedural compliance.* Support implementation of temporary operating instructions, bulletins, and updated procedures affecting frontline service.* Support training reinforcement, qualification activities, and practical field coaching for operators and other frontline staff as assigned.* Provide feedback to transportation leadership regarding operator readiness, recurring issues, and improvement needs observed in the field.* Help support a customer-focused service environment by responding professionally to passenger issues, service questions, and visible operational concerns.* Promote professionalism, safety, and accountability in all field interactions.* Perform other related duties as assigned.* Maintains awareness of field conditions and service impacts.* Identifies issues affecting service, safety, or customer experience.* Supports timely communication and operational awareness from the field.* Rail operations, service delivery practices, and field conditions affecting train movement, passenger experience, and system performance.* Rail operating rules, procedures, bulletins, and safety requirements governing operator conduct and service execution.* Incident response procedures, service disruption handling, and escalation protocols in a rail environment.* Observation, reporting, and documentation practices related to field supervision, investigations, and performance monitoring.* Customer service expectations and public-facing responsibilities within a transit system.* Monitoring field operations, identifying issues, and supporting safe and reliable service delivery.* Observing operator performance, conducting ride checks, and reinforcing rule compliance.* Responding to incidents, delays, and customer issues and supporting initial field coordination.* Gathering information, documenting observations, and preparing clear and accurate reports.* Communicating effectively with operators, dispatch, control center personnel, and management.* Managing multiple field priorities and adjusting to changing service conditions.* Associate degree in transportation, operations, public administration, criminal justice, or a related field; or an equivalent combination of education and experience.* Three (3) years of experience in rail operations, transit operations, rail transportation, or another closely related operating environment.* Experience as a rail operator, field support employee, supervisor, trainer, or other frontline role involving direct support of service delivery or rule compliance.* Experience observing operational performance, responding to field issues, or preparing incident or operational reports.* Ability to work varying shifts, nights, weekends, holidays, overtime, and emergencies as operational needs require.* Experience in rail field supervision or another frontline rail transportation oversight role.* Experience supporting incident response, investigations, or emergency coordination in an active service environment.* Experience conducting ride checks, audits, operator observations, or field-based training support.* Works primarily in the field across stations, platforms, trains, yards, and other rail operating environments, with regular movement throughout the system during the shift.* Works in a safety-sensitive environment requiring strong situational awareness, sound judgment, and timely communication during both routine operations and service disruptions.* May be required to work varying shifts, nights, weekends, holidays, overtime, or emergency assignments in support of 24/7 rail transportation operations.* Involves extended periods of standing, walking, climbing stairs, riding trains, using radios and mobile devices, and preparing reports, observations, and related documentation.* May be exposed to varying weather conditions, noise levels, passenger interactions, and active rail operating environments while performing field supervision duties.# **Our City, Our Mission**#When you join the City of Charlotte, you become part of Team Charlotte - a dedicated group of professionals working together to make a meaningful impact on our community and its future.The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents.From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all.As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us.We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement.